Sometimes the threads can be confused…
Sometimes the threads can be confused if a user starts to talk to different people from support.
By Gergely V.
The Fair Hearing score
3.5/ 5
Average
524 reviews
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About Fin
Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
- Also known as
- intercom.io
- Website
- intercom.io
- Category
- Internet & Software
- Location
- San Francisco, California
- Listed on The Fair Hearing
- 2026