Intercom is super easy to use and fit…
Intercom is super easy to use and fit our budget needs as a start up! The UI is nice and the slack integration is super helpful.
By Kate
Saturday, November 7, 2026 · Customer reviews of US businesses
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524 reviews
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Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 231 reviews with 5 stars · Clear filters
Intercom is super easy to use and fit our budget needs as a start up! The UI is nice and the slack integration is super helpful.
By Kate
An exceptional and intuitive product. Consistently delivers new powerful features.
By Tony
the last time that somebody help me was very fast and clear information.
By Abel S.
I LOVE the ease and speed of working with Intercom. Even if a rep isn't available in the moment, I always receive a follow up. So customize-able and enjoyable!
By ToothZone N.
Good product, makes my life easier
By Anna B.
They basically helped us turn our customers into friends. Also, as a company clueless about marketing we learned so much from their books and their excellent blog. We were among their first customers and we're still with them.
By Hasan Y.
Intercom is really easy to use and has amazing features. It's truly great
By Kenneth S.
Intercom is a great tool! Their team is thorough and amicable with product support. Intercom gives our company the ability to quickly respond to inquiries, launch widespread announcements, and curate different user journeys. With Intercom, our customers feel heard and taken care of, giving us the ability to make real change based on their feedback and behavior.
By Connie C.