FinReviews of intercom.io

We use Intercom only to interact with customers using our online services for support purposes. Intercom helps use to manage our support cases as well as giving our customers a valuable knowledge base. Good job!

Your Articles system could be be better. It doesn't have all the capabilities we need - We have two types of customers so being able to separate FAQ's into two main groups would be really beneficial E.g Consumers - Payments - Bookings - How it works Pros - Picking up jobs - Disputes - Payments Then we could have our articles separated for the relevant groups without it being confusing. The Help Centre does not currently do this.

Der Support ist der Hammer! Sehr freundlich, kompetent und man kann sogar mit der Rechnungsabteilung chatten, was nicht überall der Fall ist. Auch an der Software ist nichts auszusetzen. Jedoch sind die Preise für kleine Unternehmen zu hoch angesetzt.

Great product, efficient customer service. User dashboard a bit complicated to manipulate !

Great product, both in terms of feature / function and customer support and engagement.

Intercom has worked relatively well for us, so I would definitely recommend checking them out as you evaluate other options. What I love: * Chat software is simple to use and our customers love it. * They've recently improved their reports, which has been helpful * They recently made static URLs for their help center product (which was previously a huge pain) A few areas of improvement: * Pricing has been a bit unpredictable -- and it became expensive very fast * Their messages product lacked the features we needed for our drip campaign * It's a huge pain to set up HTTPS on the help center

We really like how intercom brings interaction to our website. The one issue we have is that its kind of hard to find what you are looking for when logged into Intercom. It takes me 4 tries to figure out where the automated messages are or where we can add more users. Very confusing.

Overall it's a great tool! It becomes expensive faster than your company grows, but if you ditch the stuff that doesn't bring you any return, you can reduce the price.