Was unable to install the purchased…
Was unable to install the purchased software. Sent emails to the help desk on 9/1/2025, 9/10/2025 and 9/26/2025. No response from Customer Service. Absolutely do not recommend this vendor.
By Lisa R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
120 reviews
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Instant License (instantlicense.com) has 120 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 85 reviews with 1 star · Clear filters
Was unable to install the purchased software. Sent emails to the help desk on 9/1/2025, 9/10/2025 and 9/26/2025. No response from Customer Service. Absolutely do not recommend this vendor.
By Lisa R.
Paid for Microsoft Office and never received the link for it. Have contacted your company but if I don’t receive the link I’ll going to dispute the charges to my account.
By Traci
Never recieved my software download or licence. just charged me and never sent delivery. Total rip off from my perspective.
By Terrence D.
I never received my instant license and it has been four days.
By Brian B.
Your initial email indicated it would take 1 to 6 hrs wherein I would receive a second email with the download instructions. Not only have I not received the second email I have repeatedly called and sent emails with no response from you. Please respond with the product as promised and paid for.
By Jerry M.
The link downloaded,but it would not install. The download took a full day (not instant). I called for support and am still waiting for a return call. I have downloaded from Microsoft,but still cannot get the key installed. Marc wagoner 402-312-4121
By Marc W.
They refuse to get in touch with me. I've tried everything to get in touch with them. Is a fraud company and I'm putting in a claim.
By Doreen H.
I ordered the Microsoft 365 and expected to download it in my pc but couldn't receive it on my PC. However, I saw the download on my android phone's email. I bought it specifically for my PC.
By Pastor Richard N.