I would not recommend this company…
I would not recommend this company unless you are able to catch the call center/mechanic on a good day, which is extremely rare. I originally set an appointment at the end of May to replace a timing cover on my A3. The appointment was changed 3 times due to lack of communication on their end, personal issue for the mechanic, and weather. When I was finally able to get the mechanic out, he realized a screw was threaded and needed to be replaced. The company wanted to charge me $200 for a less than $10 screw. I refused. The company ordered the screwed and offered to come out the following week. I said I can’t do that due to being on military leave for a couple weeks and will be out of town. I was able to come to an agreement with Matthew and his supervisor Isaac that I will call once I was back in town, the screw will be ordered, and the mechanic will come back to finish the job at no extra charge. I have been calling for weeks to get the follow up job scheduled. I get told I have to talk to the “supervisor” or management then get forward to a voicemail with no call back. I have tried to speak directly to Isaac and continuously get the run-around. My car has been sitting for months unable to run. Unfortunately, Matthew no longer works there but he has been the best part of my experience with this company.
By Maya W.