Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
39 reviews
Inspired ThemeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're a team of Shopify experts and Digital marketers with over 5+ years of experience building and optimizing Shopify stores. Our collection of themes is designed to make your online selling experience seamless and effortless. Whether you are a first-time Shopify user or an experienced developer, we have a variety of themes that suit your needs and requirements. Our goal is to help you create a unique and stunning online store that drives conversions and boosts your business growth.
Inspired Theme (inspiredtheme.com) has 39 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
39 approved reviews, newest moderated first
This company did an amazing job bringing my vision to life! They really understood my brand’s aesthetic and created a website that perfectly reflects its style and identity. I’m so happy with the result and would highly recommend them to anyone looking for a professional and creative team!
By M Q M.
I engaged with Tracy, for company to migrate my WordPress website to Shopify and unfortunately my experience has been very disappointing. The project was presented as a complete migration service. However, when the website was delivered, only part of my product range had been transferred. Many products, images, descriptions, categories, and other important information were missing or incomplete. The website was not ready to go live and required significant additional work. Before payment, I was advised that the migration would be handled for me. After payment, I was then told that I would need to complete many of the tasks myself using step-by-step instructions. This was not what I understood I was paying for, as I specifically hired a professional because I do not have website development or Shopify experience. Communication was also a major issue. Responses were often slow, concerns were not properly addressed, and when issues were raised, I felt they were dismissed rather than resolved. As a result, my website has been offline for approximately two weeks, affecting my ability to trade and potentially costing my business revenue. The company's website advertises a 30-day money-back guarantee. I have submitted multiple refund requests and, at the time of writing this review, I have not received a response regarding my refund request. Based on my experience, I would strongly recommend that anyone considering this company carefully clarify exactly what work will be completed, what work you will be expected to do yourself, and what support will be provided after payment. Unfortunately, my experience has been frustrating, costly, and has left me with an incomplete website that still requires substantial work before it can go live.
By Giuseppe Lo P.
Response from Inspired Theme· Jul 2, 2026
I'd like to clarify a few points for future customers: Our primary business is designing and selling Shopify themes. The store setup service is simply an add-on for customers who purchase our themes; it is not a full-service website migration or custom development agency service. Even so, I did everything I could to help with your Shopify store. This included setting up the theme, transferring your website content and images where possible, providing instructions on migrating your products from your previous platform to Shopify, and after the products were imported, helping organize them into collections and categories so your store had a professional structure. By the end of the project, the remaining tasks were mainly Shopify account-specific items such as configuring payment providers and making a few minor adjustments. These are settings that only the store owner can complete because they require access to business and banking information. After our last communication, I didn't hear from you for some time. When you got back in touch, you requested a refund because you had decided that Shopify wasn't the right platform for your business. Our 30-day money-back guarantee is intended for customers who experience serious issues with our themes. In this case, the theme functioned correctly, and a significant amount of time and effort had already been invested in setting up your store and assisting throughout the migration process. I always do my best to support every customer and help them achieve a successful result. While I'm sorry that Shopify ultimately wasn't the right fit for your business, I don't believe this review accurately reflects the work and support that were provided throughout the project.
Tracy helped to setup my Shopify store and did a beautiful job.
By LaNorma H.
She has been AMAZING!!! I was so stressed. I should have just hired her from day one instead of wasting 9 hours of my time! Worth every single penny. I am telling everyone about her!
By Angelle W.
I cannot say enough about Tracy's work. She did an outstanding job on my website. I'm so grateful to have found her. I would highly recommend her to anyone wanting to build a website.
By Danielle M.
I am completely new to Shopify, but Tracy and her team made it very easy to purchase their template and even uploaded to my store as a complimentary service. Tracy followed up and communicated clearly every step of the way. I will definitely be a repeat customer!
By Kathy A.
They are the absolute best!!!! Tracy responds very promptly, the websites are top quality & i have had them make me 2 websites so far & i get lots of compliments on my website.
By Tree Life D.
I don't think words can describe how much I appreciate Tracy. She made the process of my website so stress free. Her services is worth more than she charge. I will be back with all my business needs. Professional, prompt, patient. I love working with her.
By Montreka S.
