Inspired OverlandReviews of inspiredoverland.com

I had a hard time to pick up my order. The staff forgot to send me the outbound number

it’s hard to put the ladder and also I use a crowbar to remove the ladder from the tent

Took almost a month to receive the tent. Not sure what happened

I am thankful that there is an option to save money by picking up an RTT locally to save on shipping costs. It would be great if the staff at the pickup site was knowledgeable and friendly.

I was on vacation in the California desert. I had no service and didn’t receive the email about the payoff for the rtt. By the time I had service again, I received a 2nd email and only had a couple of days left to pay the balance. Some advanced notice would have been great. I thought final payment was due at pickup. I never had any correspondence otherwise. Communication goes a long way.

I have been using this RTT for the last 7 months Overlanding through Mexico & Guatemala. I love this tent's slim, light, and minimal design. My girlfriend is 5'0 and I am 5'7 and fit comfortably. However, I am questioning the longevity of it. One windy night, the seams from the mosquito net came undone in Mexico. Customer service responded with "put tenacious tape" on it, which was no help. The rainfly definitely needs an upgrade. It collapses almost every night it rains. The zipper to close the tent SUCKS. It gets stuck frequntely to the point that we can't open it without pliers. I recently sprayed WD40 and it helped somewhat. All this being said, I think this tent is a reasonable budget buy for weekend or short trip usages, but I can't say I would recommend for extended trips like ours.

Long waiting ship times. Still waiting on order to ship.

Poor customer experience - I wish the team would have communicated how difficult it will be to pick up my order. I was told their team would be out for the week and it has been challenging to find a time that works for both parties. I would expect a business to do more for their customers. Updated: 4/19/2023 After multiple email exchanges we were able to resolve the issue, hence I have updated my review from 1 star to 3. Still some work to be done on the communication front for IO but for now I’m just happy we were able to resolve my item pick up issue.