Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
78 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Insomnia Cookies is a chain of bakeries in the United States that specializes in delivering warm cookies.
Insomnia Cookies (insomniacookies.com) has 78 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 11 reviews with 2 stars · Clear filters
I placed an order of the 6 pack in Carrboro, NC and the cookies we delivered cold, not even room temperature. I called the store to complain and the young lady who answered ended up putting me on hold and then disconnected the call. The very last time I ever buy cookies from them again!!
By Aloaye K.
Took 6 days to deliver. Ordered for Boone, Ia location and order shipped from Minnesota location when there supposedly is a Insomnia location less than 40 miles from Boone. Doubtful order ever delivered to recipient based on FedEx "dropped at front door" delivery comment. Delivery was to a hospital location and I have doubts it was accomplished. Pricey for probably stale cookies!
By Bingo
Placed a v large business order for Xmas. Sending to many clients. They offer no business, large order discounts and no assistance for business customers. Way overpriced for old cookies. Eating a hot cookie in the store is a novelty. Order cookies to be delivered, they are stale and not very good. The incentive points earned only can be used to but more stale cookies online and cannot be used in store. Not a great experience
By Spider L.
