inscentswaterfall.comReviews of inscentswaterfall.com

The customer service and help I experienced was excellent. I highly recommend doing business with this company.

I was very pleased with the outcome of my experience. Very professional and very good customer service!

Quick to respond to Email and solve the issue!

I ordered this for my granddaughter birthday gift, she LOVED it. I ordered another one for my other granddaughter for christmas. Joelyn Davis Ca

The gimmick is gross revenue flow. To trick you into ordering more product, they do not give you your order confirmation page, as required by the credit card companies merchant agreements. Instead, you get a page that looks like you have to click on more links to continue. Each button or link is unclear by its title, but auto- purchases another item for you. as you proceed, some items do not chare up front but set up recurring billing to your card that surprises you later. They claim that you can cancel orders, but in fact you cannot and they will ship and bill you everything anyway. If you fall for it, get a picture if the shipping label, do not open, and return to sender, product refused (if this is available). You will NEED the tracking number on the label to PROVE it was returned if you have to go to your credit card company for a refund. Otherwise, despite the company violated the merchant agreement, you will be stuck with the charges AND no product.

Do not waste money on this product. All cones smell like burning wood. Requesting refund via PayPal.

Promises next day delivery - took 4 weeks. And it doesn't work. The cones are useless. Generic responses by robots to any queries. Mine is now in the trash. Stay well away

I ordered a waterfall with 100 free cones for 19.95. I get a confirming email saying I owe $21.55. OK, that's fine with me. Then a day later I get another email saying I owe $72.29! When a person orders an item, after the payment info is given, all kinds of pop ups show up asking if you want to buy this or that. DO NOT DEAL WITH THIS COMPANY!!