AVOID
AVOID, AVOID, AVOID! I cannot recommend this company based on my experience. I placed an order on 26 June, but it was not delivered until 16 July. By the time it arrived, it was no longer required because of the lengthy delivery time. I contacted the company within its published 14-day return period to arrange a return. Their return policy states that customers must contact them to obtain the return address before sending an item back. I did exactly that on several occasions, but the company never provided the return address. They said that it would cost me a lot of money to return the item as the return address was in China! Instead, I was offered £3 at first, and then £5 to keep an item that had cost me £18.18. I declined this offer because I simply wanted to return the item in accordance with the company's own published returns policy and receive a full refund. Despite repeated requests, the company stopped responding to my emails, leaving me unable to return the item because I had never been given the required return address. In my opinion, good customer service means honouring your own published returns policy and responding to customers who are trying to resolve a problem. Unfortunately, that was not my experience. I have retained copies of my correspondence and the company's published returns policy. Based on my experience, I would not buy from this company again.
By Emma