Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
51 reviews
InofiaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Inofia, we've spent years studying the magic and science of sleep. We are dedicated to pursuing people-first innovation to improve life and transform relationships with sleep. More than just making mattresses, Inofia is defining a better way to live by perfecting the art of sleep wellness, finding a deeper connection to the beauty of life.
Inofia (inofia.com) has 51 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 24 reviews with 1 star · Clear filters
I ordered a mattress from this company as I've recently moved and have been sleeping on the floor and it took them a week to get it to me and then they delivered it to a house I cannot find and do not recognise. Ridiculously bad service.
By Maria
❌DO NOT BUY FROM THIS COMPANY!!! If I could give them zero I would! Mattress is of very poor quality sunken after less that a month, I contacted them to return the mattress as per the 100 night return policy . They send a fake copy of a refund that doesn’t go into your account then just keep ignoring your emails.
By Juliet E.
I ordered a matress , it took ages to come and they delivered a super king instead of a double, they do not respond to emails and the uk number on the website does not exist, they contacted me once asking for photos to prove I had not opened the package which I hadn’t and I gave photos the same day as requested, and then again they did not respond. So I am left with a mattress that doesn’t fit the bed. The customer service is non existent so for this reason I would not recommend.
By Janice V.
the customer service on this occasion was not very good. they didn't bother sending tracking information for delivery and when i messaged them it took them several days to respond only for them to say it was apparently was delivered over the weekend when it never even turned up! the tracking information didn't even match up and no response from them to send another mattress. had to raise a dispute with paypal just to get something done with the issue.
By Kim D.
I have already wrote a review but before I took mattress to tip after few years and no there is no 10yr warrenty. Inside was cheap bit of foam and springs load of rubbish.
By d H.
Mattress is less that five years old and springs faulty, customer service do not offer replacement only 25% refund or discount towards another mattress which I would not be accepting. 10 year guarantee is a scam!
By Deborah B.
after 2 years, it makes a hole in your mattress, reaches the springs, and I'm a man, I weigh 90 kg and I'm not an animal to jump on the mattress. 10 guaranteed mattress 🤣🤣🤣 scam mattress company. Inofia. don't buy from Inofia
By Sebastian
Good customer service but the delivery still waiting and way beyond the promise ***Slight adjustment! Very bad customer service too! They don’t collect the matteress and I didn’t even open the box
By Medi H.
