I really wanted to love this place, HORRIBLE CUSTOMER SERVICE
I really wanted to love this place, unfortunately the owner and staff are EXTREMELY UNPROFESSIONAL. As others have mentioned in previous reviews the staff and owner seem to not care about customer service. Poor customer service is one thing but the way the owner has spoken to me is beyond rude. I thought I might be in the MINORITY in this situation but clearly the owner speaks to the MAJORITY of customers who have a bad experience at his store in this way just reading a few review responses. I tried to give infused CBD multiple chances to right multiple wrongs but instead I was accused and belittled over the phone and through email. I suggest you find another local business to support as these guys somehow managed to give cbd a BAD NAME. Edit: everything the owner has said in his reply is a lie. He is creating this grand scheme that I am somehow solely responsible for all his bad reviews. I have multiple email records with the owner and multiple email confirmation receipts from orders.
By KOLE B.
Response from Infused, A CBD Marketplace· Feb 18, 2021
We'd like to bring to everyones attention the Kole is spamming us - While he has ordered from us 3 times online asking us to deliver to his how which we have and have delivered him the correct products. We have emailed him asking what we did wrong and after asking him why he never called or emailed us directly asking to get the correct products delivered he and his friend have started leaving negative reviews about us. Stating we are not open when we say we are and point out other things only people with to much time on their hands would do or someone that is from a competing business. We have both no record of this person calling us from 3104182180 and have emails to him asking what we did wrong with no response. Then after placing all these orders he decided to leave negative reviews about all the products stating "Wrong Item" with a smiley face, like a child would do when they are doing something wrong. While we encourage positive and negative reviews it is disappointing when someone abuses that system for there own positive gain. Kole - thank you for agreeing that you have multiple orders from us - that for sure isn't something we are lying about. Though what you forget about is leaving negative reviews for all the products you ordered saying you received all the wrong products from us over 3 separate orders, why would you do that? Also why say we have poor customer service when we reach out to you about you getting the wrong item and then you decide to start leaving us negative reviews instead of communicating with us about what it was you got that you didn't order when you ordered it? So while we have made no claim you have left us all our negative reviews we do see a direct correlation between your social media and folks that are registered to your address with reviews that are posted on google and yelp.