Would give a zero but it wont let me…
Would give a zero but it wont let me .It was a lady incense burner that i ordered . When received the box was ripped and the polystyrene inside was torn in half . I purposely ordered a white one and when it came it was pink . Have been in touch via e mail and they have offered me £2 as compensation . What an insult , it cost me more than that in postage . Never again .
By karen
Response from Informtoage· Sep 29, 2026
Dear karen, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team