Info1 TurbotaxReviews of info1.turbotax.com

While the product does a good job, the support is horrendous. The company has no provision for bug reporting. Calling a so called expert does not help because they are clueless about the technical detail of the program. They may be able to help with tax questions but if you need tech support you are screwed. If anyone in Turbotax read these reviews, one thing you need is an email where customers can email support questions.

Waste of time! Representative sounded like I woke her up and could not follow my questions or provide answers. It was the worst experience I have ever had with a representative. Just waisted my time!

We were audited by the IRS after we filed our 2020 taxes! Definitely not using them again!

I bought the wrong product, online version instead of MAC version. I spent weeks trying to speak to a person, I emailed, I left messages, but no-one responded. Shame because I have used product for over ten years and used to be good.

I filed my taxes months ago and figured everything for be fine. I was told returns in my account in 14 days, that turned into 21 days, turned into over a month before my money was not direct deposited into, a thing I paid nearly $200 after I basic filed everything then at the last screen was forced to after they greyed out the free filing option right at the end, a move that should be illegal, but instead given to some other company, TPG, that then claimed they sent it to my bank but the deposit was rejected, a thing my bank has no record of, and that they sent it as a cashier's check. When I notified Turbo tax they basically told me it wasn't their problem, though of course in a very round about way. TPG basically is unreachable, and after a month of waiting for this magical cashier's check that disappeared into the void, I think it was never sent, I'm told my only option is to either have then resend the check that I still think never happened, or let them send my return back to the IRS and they won't tell me how to claim my money at that point. Four calls to Turbotax throughout this whole thing and well, they not only aren't helpful, but tell me I have to jump through hoops to request a refund on the so called "Deluxe" service I paid for. How very "Deluxe" waiting months to not get my money and get told repeatedly every one of their screw ups is my problem to laboriously fix. I will never use them again and will post this review every place I can which funny enough, their own website has reviews, but no wait for users to leave a review.... Mmm, how very misleadingly shady...

Guaranteed to cause you stress.

This company will have your identity stolen and charge you to do a simple tax form

They are the worst company I've ever dealt with. The customer service hung up on me twice after holding for 30 minutes. They stole my money for both 2019 and 2020. I ended up having to file with liberty tax for both those years. Why are they allowed to do this to people?