Infinity Massage ChairsReviews of infinitymassagechairs.com

I bought an Aura model. I like the chair. I use it 4-5 times a week. It hasn't really worn that well, being only 3 1/2 years old. My remote failed in June and I ordered another one. All they tell me is the remotes will get here in 4-6 months. 4 to 6 months! They can't tell me when they were ordered. 2 months ago? 4 months ago? I am told the Aura is a popular model. If it takes 6 months to get remotes, why wait till your out to reorder? I ran a Hot Tub store for years. Do you know what my customers would say if I told them it would take 4 to 6 months to get new controls, you can't use your tub and I can't tell you when they'd be in? Could that happen in any business? Dan in service has tried to be helpful. He has sent 2 remotes but they were not the right ones and did not even light up. The old one lights but is froze. He can only send parts they actually have. So I am out the price of a remote I ordered 2 1/2 months ago. I haven't been able to use my chair and who knows when I will be able to. I have considered a new chair as I do use and enjoy it. At least I did use it. But the way the chair has worn and the ridiculous wait time on a simple part like a remote, plus the fact they can't even tell me when I can expect it, I doubt I'd consider another Infinity.

I purchased one of the massage chairs back in July 2025. So less than a year later I’m already having issues with it. I got the warranty which I guess could be promising , but dropping a couple of grands on a chair for it to be crapping out less than twelve months later is wild . I’d say most people from customer care are useful but some are snarky and just don’t listen. Doesn’t seem there’s a customer care review survey though so guess it is what it is. I wouldn’t recommend purchasing one unless you’re ready to deal with adding chair maintenance , trouble shooting and back and forth phone calls to your to do list.

Bought my Circadian Syner-D Massage Chair a year ago. I can't say it is all that! It is already showing signs of wear and tear stressing 'tear'. Not happy with lack of control over preprogrammed massages. The 4D is not user adjustable at all in preprogrammed massages and I don't like that. Gets too aggressive at times. Air pillows do not work very well either. I had high hopes for this chair and we do enjoy it for the most part but it has a lot of room for improvement and DURABILITY is one of them! Not sure I would buy another. There are others out there that preform just as well for half the price. Why spend money on something that isn't any better than their cheaper rival?

I purchased a new Infinity Evo Max massage chair in May 2023, later 1 of air bag stops working, I noticed to store where I purchased it since July 1st, 2023 until now August 9th 2023 more than a month still not fix.

Bought the chair at Costco. Salesman Dave Small was great! Waited 3weeks for delivery. Great delivery guys, however they forgot to attach the attachments from the arms but came back next day to fix it. The rollers for the back never worked! Airbags, lights, sound was good..but no rollers? CAlled company while the delivery guys were there. Said they would send replacement part. Couple of weeks later it arrived. Technician came couple of days later. Getting to the part to replace we noticed a zipper handle was gone. I retrieved some wire to make it work. Replaced the part. A third of the sprockets were broke off one side! Yep I was done. Called to have them pick it up. Asked if I would get all my monies back. Not the $300+ I paid for the white glove delivery!? Called Costco. They said they’d talk to company. Couple of weeks later received e-mail dating we could go to Costco to get our monies. Traveled 45 miles to be told that they should have mailed it to us!? Manager talked with company and they finally authorized a return of all monies, white glove included…thank goodness for Costco! There’s my frustrating experience with a high quality massage chair company!! :(

Cheap quality fabric! I have owned 3 chairs in my life time. I love them. But this one has lived the shortest life. Within the first year the fabric on the main chair wore a hole in it. When I contacted the company about it. They let me know they made the chair so I could unzip the piece and purchase another. That might tell you something right there. Each month after the arms wore holes on every part of the chair The crazy thing is the mechanics are good but I’m going to have to dump the chair cuz it’s falling apart Don’t buy this brand!!

While the chair itself is great since it’s our second purchase, our new delivery and assembly was just disappointing! The men didn’t know how to put it together. They said it was their first time! I had to point to the manual for instructions. In spite of that after taking a while to assemble the arms, they left 2 bolts and stated they were ‘spares’. When you’re paying for such an expensive product which included white glove delivery the customer deserves more. Still waiting for someone to come see if it’s been assembled correctly.

Chair is not very well fitted for shorter people. I am 5’6” and my feet only get massaged completely when chair is fully reclined and legs fully up. There is no way to turn the air bag pressure of the legs and leave the rest of the air bags on full power. You can only turn air bag systems off. Heat is almost no existent. The $1000 recliner with heat and massage has ten times the heat that this $11,000.00 chair has.