Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I completely agree this company has negligible customer service ,i vave four children and a business to run and the fact that theyre customers arent a priority is very saddening the truck that runs my business and feeds my family is parked because i cant get a response Or any type of information on a claim and what shop it can go to . Monico Ruiz

I have been experiencing the worst customer service I ever experienced from Infinity. My vehicle was hit by your insurer May 19,2019 and it’s May 30th and I still haven’t spoken to the adjuster. The adjuster leaves a VM saying he can’t move fwd with my claim until he speaks to the insurer? The insurer gave me his insurance information and phone number because he was clearly at fault. I have a small Mercedes and he has a F450 Super truck. The insurer didn’t hesitate giving me anything I needed, so I’m not sure why my claim with infinity hasn’t proceeded. My insurance Geico is ready to start it and it sucks because I don’t want my insurance involved in anything I didn’t cause. This is worst customer service I ever experienced in my life. Assigning me an adjuster out of Alabama who doesn’t return my calls or emails. Mr Ramsey has yet to still contact me back. I’ve left many VMs and I even contacted his supervisor and neither have called me back. I contacted the claims department again, wanting a new adjuster in Houston but they declined. I just want my vehicle fixed. If they really were concerned, infinity would make sure all the customers are handled and not ignored. It’s sad that I have to go online and post a review, with hope of getting someone’s attention.

THE SERVICE IS TERRIBLE CLAIM DEPT NEVER ANSWER THE CALLS OR LEAVE YOU IN HOLD FOR MORE THAN 45 MIN, DO NOT KNOW HOW TO TREAT CLIENTS ESPECIALLY TO AN ADJUSTER OF NAME MONICK I MADE A CLAIM TO REPAIR THE WNDSHIELD FOR A STONE THAT BROUGHT ME CUNADO THE AUTO WAS PARKED IN FRONT OF A STORE OF CELLURARES TO GIVE ME ORDERN REPAIR BECAUSE THE GLASS OF BOTH WAIT EVERY DAY IS MORE BROKEN, AND WHEN ASKING TO ME THE QUESTIONS SHE IS ARROGANT THIS MRS. WITH VERY NASTY ATTITUDE SHE SAID THAT THEY HAD TO OPEN AN INVESTIGATION BECAUSE THE PASSENGER WHO WAS SITTING IN THE REAR SEAT OF THE CAR WAS NOT IN THE POLICE THAT IS A BAD JOKE THAT I DID NOT KNOW IF THEY WERE GOING TO GIVE ME THE ORDER TO REPAIR THE WINDSHIELD BECAUSE THE PASSENGER THAT HAD IN THE REAR SEAT IN THE CAR IS NOT IN THE POLICY THAT IS TOTALLY IRRELEVANT AND RIDICULO THAT HAS TO SEE A WINDSHIELD HIT / BROKEN BY STONE WITH A PASSENGER ON THE VEHICLE REAR SEAT THE ONLY SERVICE THAT IS EXCELLENT IS THE TRANSLATORS WHEN MY CAR IS REPAIRED I WILL BE CHANGE TO GEICO AGAIN TRUTH THAT CHEAP IN THE END IS VERY EXPENSE AND I DO NOT GIVE LESS STARS BECAUSE THEY DOES NOT EXIST BECAUSE THEY DESERVE THAT THEY PLACE 1 MILLION STARS LESS IN NEGATIVE MARK " HORRIBLE" THAT FRUSTRATED I FEEL "I DO NOT RECOMMEND IT TO ANOTHER NEVER IN THE REST OF MY LIVE AND THE NEXT LIFE TOO "

Just like everyone else Infinity Auto is hard to deal with. Got rear ended on May 2nd with a Infinity Auto policy holder. Simple enough, he got a ticket and the report clearly found other driver at fault. So I read all these horrible reviews on Infinity about their claim process so I hire a lawyer and start a claim. From there dead silence from Infinity. Call Infinity and call my lawyer, but after a week we finally got the name of the claim adjuster for Infinity Auto, Alexander Onios.Waited and waited, so I decide to just claim against my insurance company, Geico. While making the claim, the Geico adjuster tried calling Alexander but his voicemail box is full, the heck? Meaning Alexander doesn't check his voicemail box through out the day, so don't ever let Infinity tell you their adjuster works diligently and hard to make things right, that is a load of BS since Alexander seems to have a voicemail box that is full showing he doesn't check his voicemails. And the Geico adjuster seemed kinda of shocked it was full. Well I am beyond mad so made a couple of comments on Infinity Instagram site and guess what, I get a call from Infinity, but guess what, it isn't Alexander. I suggest people who have had bad experience with Infinity leave comments on their Instagram since Kemper needs to know and see how bad Infinity claims process are.Anyways, the lady calls and lies to me saying Alexander can't get in touch with the policy holder, guess what, I was on a three way call with her talking with Alexander. Never seen such incompetence from an Insurance company like Infinity Auto. Either way, if you get into an accident with an Infinity Auto policy holder claim against your insurance let them do subrogation against Infinity. Might be the only way to get your car fixed. And don't forget to do a diminished value claim as well. Be warned, if you ever get into an accident with an Infinity Auto Insurance Policy holder, be prepared to be lied to, forget leaving messages because they will never call you back, and worst of all be treated like dirt.

My review will sound just like the rest. I was hit on May 1 by an infinity customer. My car is undrivable and is still sitting in my yard without even being looked at yet. They don't answer the phone ever. I haven't had them answer it a single time. They call me back Friday at the end of the day to tell me "the other person isn't answering their calls" so they can't do anything for at least 30 days even though they have the police report finding their client at fault. I doubt they have even tried calling her at this point. I have been without a car for almost a month because of this worthless company. I have emailed I have called and got supervisors numbers and managers numbers all to go to a full voicemail. How is this company even in business?! 20003478000 is my claim number. I guess I'll have to contact a lawyer to get anything done about this.

I would never in a million years recommend this insurance company to even my worst enemy. These guys are crap! First of all it takes 2 years to get a hold of someone from the main menu. So annoying. And when you finally DO get a hold of someone, their customer service skills don’t exist at all. My wife has been dealing with them for the past month. Actually over a month. It’s dumb. Our 8 passenger van got hit and is in repair but they only secured us a rental SEDAN. Like does that make any sense at all???? Why wouldn’t we get the same size vehicle??? And every time we call to get them to approve a bigger vehicle, it’s like talking to a baby, no better yet, a wall. Like who hires these people? Seriously. WORD OF ADVICE, DONT GET INFINITY INSIRANCE PEOPLE. Save your self the headache and frustration. Honestly. You guys suck. Including the person reading this because I doubt any improvements will be made with customer service. Have a good day.

I wish I could give 0 stars, and I 100% agree with every customer that’s given negative reviews on this site. My neighbor scraped the side of my van with her car (the infinity insured) TWO MONTHS AGO.. I made the claim with her insurance (infinity) the next day, that experience wasn’t awful, but to get someone on the phone takes years. Went to the estimator the next day (who was extremely rude and dismissive) To this day, I have not had a single phone call from Infinity insurance, an adjuster, or anyone. I had to call to see (after a month of waiting) what was happening with my claim. They had zero answers. Then finally, I received a check in the mail. No mention of a rental car reservation or anything. So I had to call last week (waited over an hour to get someone on the phone) and ask what that was about. They quickly reserved a rental car for me to pick up Monday, when I take my van to get repaired FINALLY. Fast forward to yesterday, when I took my Van to get repaired. I went to the rental car place to pick up my rental car. It was just that... A CAR. I drive a VAN for a reason. I have children. We need more than a CAR. It isn’t even a full size sedan! Even the repair guy was laughing in shock that infinity can be so incompetent to think “she drives an 8 person car... we should approve an 8 person car.” I called 24 hours ago (another hour wait) to request an upgrade on my rental car because my VAN won’t be ready until next week, and there is no way we can drive every where in 2 cars to get around. I still have not heard anything, and just called again (another hour wait!!) to see what the deal is and why I would only be approved for a small car in the first place.. And she told me “I don’t know, I’m not an adjuster.” In a rude tone. So I asked to speak to a supervisor and she put me on hold for a brief second to be told he isn’t available. JUST LIKE MY ASSIGNED ADJUSTER THIS WHOLE TIME?? Sooo ridiculous. I was given an adjusters name in the beginning of all of this, and a extension number.. the extension number just takes you to the regular customer service line!! And the lady on the phone today said “there’s no set adjuster.. someone from the adjuster department will get ahold of you.” WHAT??? She also said “they have another 24 hours to get ahold of you.” Yeah...... okay. How is this even a company? I get it.. some people need the basic insurance to get by.. but dang.. you’d think they’d hire people with more than half a brain. Who wants to bet that I still won’t even hear from them tomorrow???

La peor experiencia en seguro de auto en atención al cliente en profesionalismo me siento estafada llevo varios días después del accidente y aún no recibo respuesta me asignaron una ajustador que no contesta el teléfono no a dado respuesta de nada aún cuando ya fueron a ver el auto no los recomiendo