Infinity Insurance Agency, Inc.Reviews of infinityauto.com

It’s been a month still , I have had no answer I even emailed you and no answer

Worst ? Worst it’s too little of a word, how is it that we set to pay monthly $170.00 and out of the blue were supposed to pay $300.00 because of a change of address. I will never use this company again. When we decide there is not way we’re going to pay that amount, they force us to pay $84.00 because we change from them to another company!!!! Very unfair.

This insurance company is a bunch of crooks. My sisters car was parked in front of her apartment the guy that had infinity insurance ran into it and his insurance isn’t even talking to my sister who by the way is in the hospital now. No she wasn’t in the car when it was wrecked. They just will not do their job! My sister needs to go to dialysis three times a week and they have to call a cab because infinity refuses to pay for the rental of a car or any car while their other car is not being repaired because they’re not doing that either do not use this insurance company!!!

I got insurance thru Infinity paid in full then was told they would not insure my truck so to cancel my policy they would charge me plus a 20.00 cancellation fee. Took my money in 30 seconds off my credit card and said it would take three weeks to get my money back. I don't recommend this company to anyone. Run don't walk away and find another company.

Absolutely abysmal service, no sense of urgency, and almost no sign of responsibility. Infinitiy claimed fault for a T-bone accident i got into several months ago. I was unable to drive the car after the accident due to structural repairs that needed to be done to the chassey. For several months, i would frequently receive little to no response at all from infinity. I had to constantly nudge them to get off their butts and reslove my case. After dozens of emails and several (unsuccessful) attempts to reach them by phone, it took them almost THREE MONTHS just to send an adjuster out, and even then, they had to send an adjuster out three different times because they kept calling an adjuster from california to go look at my car, which was sitting in an auction lot in central texas. HOW DOES THIS HAPPEN? My insurance company had an adjuster out to look at my vehicle the SAME DAY i took it in for evaluation. Complete incompetence. After several months of being without a car, im down several thousand dollars due to vehicle rental. Which i expected to be compensated for with a loss of use program of some kind. But no, when i asked the rep i was assigned, Jaime Aguilar, he pretty much acted like he had no idea what i was talking about. He asked for an invoice for my car rental and he said hed see what he could do. After sending him an invoice, and then emailing him about it again, he stopped answering my emails and has not called me back about it. I tried calling his supervisor, Natelie Elison, as well but, of course, she never answers the phone and i cant even leave her a message because her machine is always blocked up. Since my car has been repaired, I have been emailing Jaime from infinity every day in an attempt to get a response at all from him about this. So thanks Infinity. Thank you for sitting on you butt for MONTHS doing diddly squat while i was without a car and then footing me with the bill for your own mistakes. Real classy.

Horrible company, I got rear ended at a red light by one of the people they insure and they Deny the claim. Didn't stay in contact with me, never returned phone calls, could care less. Please show somewhere else.

How are they in business? Literally the WORST company ever. 1) Husband has an accident on 11/30/19, files claim the same day. 2) Infinity tells him he can only take it to two 'approved' body shops (both 25 miles away) if he wants them to pay for it. It's CLEARLY written in our policy that we can take the car to a mechanic of OUR choice!!! Infinity finally says 'fine, but we'll only pay 80%'. Ok, whatever, let's get it fixed. 3) My husbands truck sat at the auto body shop for 30 DAYS waiting to be paid by infinity. The auto body shop threatened to charge $100/day for storage. 4) So so so SO many unreturned calls from our terrible 'representative', hold times are 20 mins plus each time, etc. Seriously, DO NOT TOUCH THIS COMPANY with a 100' pole.Hope Infinity enjoys my report to the California Dept of Insurance!! Bye Felicia!

I was stopped in heavy traffic and the lady behind me was also stopped. A guy who has Infinity didn't stop and pushed her car into mine. He then fled the scene, but we had his plate number and the cops gave us his name and insurance information. Infinity is dragging their heels about paying because they can't determine who the driver was. GIVE ME A BREAK! The guy claims he leant his car to someone who he doesn't know their name or where they live and that person brought it back to him damaged saying they had hit a pole. REALLY?!?! They loaned their 20-3-K vehicle to a complete stranger and never asked their name even when they brought it back damaged? And now I'm stuck without a vehicle and an adjust and her supervisor who won't assist me or answer me. Her voicemail even says "If I dont' return your call email me". Seriously?! Who does that? In my work if I don't return my customers calls I get fired. Update: the people who responded below are very polite, but useless. All they do is notify the people who won’t respond to me in the first place. So I continue to be ignored with no one returning my calls or emails.