Infantry Van Lines LLCReviews of infantrymovingvanlines.com

DO NOT USE. Used them for a move from Florida to SC last sept multiple items broken , missing, and destroyed. Costumer service was rude and unprofessional. Heard nothing but complaints from the driver down to the crew about boxes being too heavy or taking to much time. They continuously refused to give any copies of paperwork and receipts for payments and charged 3xs more then the quoted cost plus drivers refused to load with out being paid a cash deposit

Do not use this moving company! Our move from Florida to Texas started out pretty good but the delivery was a nightmare. They lied repeatedly about the delivery date and the cause of the delays. The final insult was upon arrival in TX, they extorted another $800 before unloading our belongings because their 18 wheeler could not navigate into our new community. They had to rent a Uhaul truck and initially tried to charge us $1600 for it. The owner acted like he was doing us a big favor by reducing it to $800. Use a company you can trust, not this one.

My parents hired this company for a cross-country move. DO NOT use this company. After charging them almost double the agreed-upon amount, most of their items were destroyed. Snacks were eaten, propane tanks were stolen, and 100-year-old family heirlooms were shattered. I would never want this to happen to anyone else. I know there are a lot of positive reviews, but they all seem a little suspicious after seeing reviews that are very similar to what happened to my parents. Also, their website is not up-to-date, the email to file claims is not in service, the phone number to call for claims is not in service, and the general grammar of the website is atrocious.

We choose Infantry Van Lines primarily because of all the 5 star reviews. BIG MISTAKE! We moved from Florida to Oklahoma. Robert (our sales rep.) went to realtor.com to see the amount of furniture he had to move. There were detailed pictures and a 360 degree video tour of the house. Robert assured us the move would fit on a 2,000 cubic foot truck with room to spare. The loading crew supervised by Martin were supposed to arrive between 8:00 and 9:00am they showed up 12:27PM with a worker who was sick, running a temperature, vomiting, and obviously had diarrhea, who was also grabbing the handle of the refrigerator, to get water. The crew didn't have water on a hot day. Nor to our understanding, had they eaten. We purchased pizza. I ask Martin to get another helper several times and to keep that sick person away from us and not let him back in the house...except to use the bathroom. Martin replied, something like, oh, I think he was just partying the night before. I told Martin, I didn't want him there in case he had COVID, we and our friend were all older and none of us wanted to be around someone that sick. Martin ignored my request. Finally at 6:14PM someone came and picked up the sick worker. We feel he should have NEVER been brought to a job. . We packed the Kitchen and Garage with U-Haul boxes and boxes from 2 different storage companies. Infantry used very few of their own boxes ( 2 dish packs and a few mirror/glass boxes, some flat perforated cardboard, tape and shrink wrap. We were charged over $1000.00 for “extra packaging”. We were supposed to get a refund for unused boxes - no refund! We used our running car's head lights to shine in the truck for 4 hours. No working dome light! A laborer named Derrick came the next day to help finish loading. We heard Brandt (loader) telling him how to make up a picture/mirror box....Derrick said he didn't work for Infantry Van Lines. Robert said they use only experienced Infantry Van Line employees and NEVER use day laborers like their competitors do. They couldn't fit all items on the truck as promised!! We had to take the items not loaded to a neighbor's garage and friend's house. We were told by Allen before we left Florida he wanted a cashier's check for the balance due at delivery. I went to the bank and got the check. Allen wanted an additional $300.00. This $300.00 was NOT on my contract. I had get another cashier's check. This delayed unloading the truck for about an hour as we had to make two trips to the bank. Felix (driver) and his brother arrived at our house in Oklahoma after driving all night. Felix said he has a bad back with scoliosis and had been off work for two weeks (because of his back issues) prior to getting the call to drive this load to Oklahoma, He told us he was sent to Oklahoma by himself, but didn't want to make the long trip alone, so he asked his brother to ride with him. Felix said, they were half way here when he received a call telling him the load was heavy and he was to unload it. Felix said, later, they had to stop at a weigh station finding out the truck was not properly marked and didn't have proper stamps or something to that effect. (We didn't understand.) Saying the truck was going to be impounded and everything in it. His brother had the money to pay the fine, and they were released. There had been a leak on the truck when they passed through a rain storm around Memphis. Boxes were wet and since the truck's floor had not been swept out when Martin supervised the loading, dirt had stuck on the wet boxes and on the shrink wrap around one of the couches. What a mess to clean up as it fell off the couch wrap in the house. About 1/3 through unloading Felix had discovered there was not a four wheel dolly to use to unload the heavy items. We loaned them two dollies. They had just gotten the sideboard with the marble top in the house and realized it had been packed upside down without packing on the top when Felix's phone rang. ( It was our understanding it was his boss), telling him to get that truck unloaded and get back on the road to Florida, there was another load for him to drive. He seemed very distraught putting his head down on his arm on the bottom of the sideboard. . He said I have been driving all day and night getting here and now they are telling me to get back on the road and drive back to Florida. Our pastor prayed for Felix and got 6 men from our church to help unload the truck it took them until 9:30pm to finish unloading (It was a jumbled up mess). The truck wouldn't start so our pastor cleaned the battery terminals and got it started. The truck has NO working heater and reverse is going out. We feel Felix was set up for failure. The was NO WAY one person could unload the truck!! WE NOW HAVE TO MAKE ANOTHER TRIP TO FLORIDA TO GET THE ITEMS LEFT BEHIND BECAUSE THE TRUCK WASN'T LOADED PROPERLY!! WHAT A RIP OFF!!

Words cannot express my dissatisfaction; on the scheduled move date, they never made it in their allotted 3 hour time frame.. in fact that did not make it at all that day. They rescheduled for the next day, and the same thing happened. They never made it. This consumed An entire weekend. They rescheduled for Wednesday the following week promising great service and communication. They came this time and the guys were very nice. However, they hit a tree leaving my neighborhood and the truck had to be towed with all of my possessions in it. My son saw it happen or I dont believe I would have even known. I felt badly for them and made sure the guys were ok. However, that’s where any good rapport ends. That was two weeks ago. My son and I spent Christmas in North Carolina in freezing weather with no furniture, and no scheduled delivery date. I have left several messages with no response. I spoke with Allen and Robert, apparently two of the managers, who state I will hear back from them and never do. My Son has been sick with Covid and sleeping on an air mattress on the floor. This is unacceptable and the worst of it all is their refusal to talk to me and let me know when to expect our belongings.