Infantry Van Lines LLCReviews of infantrymovingvanlines.com

Everything arrived in one piece with Infantry Van Lines. No scratches, no dents, no drama. Just smooth and professional from start to finish.

My toddler kept trying to "help" by pushing an empty box around in circles. Movers in Miramar, FL just went around him every time. Never got annoyed. One even said "good job, buddy".

I WAS ROBBED BY THE CREW THEY HIRED. I moved Out of State and hired Infantry Van Lines because their quote was fair. The final bill was three times the price, plus I WAS ROBBED BY THE CREW THEY HIRED. Physically robbed. They went into my pantry where I had hidden my backpack with my purse and stole my money. A substantial amount of cash. The crew said they were going to take a break and got in their car and left and never came back. After a half an hour I went and checked my purse and sure enough, they had robbed me of my money. I called the police and filled out a police report. I called Infantry Van Lines and requested a copy of their Certificate of Insurance which to date, they have refused to provide. DO NOT HIRE THIS COMPANY. The experience was a nightmare. My first night in my new home and I had been robbed by the movers. No cooperation or accountability by this so called "Military" company. Disgraceful.

They came and picked up my belongings on January 18th and I was promised they would be delivered on the week of the 22nd. It's now February 1st. I'm shipping some things from my home in Tampa to a place u bought in New York City. I've emailed my point person Todd everyday asking for an update on where my belongings are and when I can expect delivery because I'm going to have to fly to New York to meet the delivery guys. He has not responded to any of my many, many emails. I'm staring to think I've been ripped off and they never intended to deliver it. I think this company is a scam, they steal your belongings and you pay them to do it. I'm calling a lawyer and the better business bureau tomorrow. DO NOT USE THIS COMPANY TO HUAL YOUR TRASH.

My recent experience with Infantry Van Lines was nothing short of excellent, largely due to Jack and his dedicated crew. From the get-go, they demonstrated professionalism and a commitment to customer service that made the daunting task of moving feel manageable and stress-free. They handled every item with care, ensuring that my belongings arrived at the destination in perfect condition. Not a single piece was damaged or misplaced, which is a testament to their meticulous approach to loading and unloading. Their efficiency and effectiveness in coordinating the logistics of the move were impressive, and communication was clear and proactive throughout the process. Working with Infantry Van Lines was a pleasure, and I highly recommend Jack and his team to anyone looking for a reliable moving service that delivers peace of mind along with your possessions

This company is by far the worst moving there ever is ! Broke things, left trush, stains etc. I do not recommend this company! Do not trust them they are scammers!

I am not sure who will read this email, but I wanted to relay my pure frustration with how we were treated the day of packing for our move. Jack and his crew showed up and started packing up our house, as you can see we had a quote of a little over $5000. Halfway through the packing, I get a call from Alan who says it’s going to be a little bit more, however, what he did not say was that it would be $10,000 more! I imagined that it would be around $8000 and I would’ve been fine with that, but over 15,000! So I called him and said this was not in our budget, so he gave us a $700 discount . Big whoop! I have been advised to contact a lawyer about this situation, because $15,000 is astronomical for the move, and was not agreed-upon. Even the driver who delivered our furniture in Missouri saw the paperwork, looked at me and said oh my God they charged you over $15,000 for this move? He was absolutely astonished. I should have been informed that the price was going to be $10,000 in addition while I was on that phone call with Alan. The only thing he said to me was that it was going to be a little bit more. A little bit more?! You mean $10,000 more! We feel completely taken advantage of and I would never recommend your company again. I will be posting on as many websites that I can find about what happened, and hopefully this won’t happen to anybody else. I can’t believe that you consciously feel good about what you did to us. My husband is a Marine. Your website talks about Veterans. Is this how you treat your Veterans! He’s disgusted. We are looking for a refund. We would agree to pay $8000 for this move which means we are looking to get back $7000. Please have somebody contact me regarding this, somebody that can actually give me answers and has the authority to do so. I do not want a phone call from Alan. Jack and his crew did a great job packing for us, but even he was surprised at the cost. You guys took full advantage of our situation, and the truck was totally packed by the time I found out the cost. What was I supposed to do? Tell them to take everything off the truck?

Liars!! DO NOT WASTE YOUR TIME! I relocated from Florida to Missouri. I spoke to different moving companies and Infantry Van Lines LLC seemed forthcoming over the phone. Robert is lying salesman, he provided me with a quote that was inaccurate and it increased to over 1200.00 after picking up my items. I tried to call him multiple times, informing them that I removed some items and I wanted to count the total boxes so I wouldn’t be surprised at the moves. He was lazy and didn’t want to do a revision. The movers arrived a day later and not the scheduled date. One guy arrived and thought he could move everything then he called for help. Robert informed us that their company has professional movers which is inaccurate. They contact people who are looking to make quick money. On the day of the first move in date , the information wasn’t explained to be properly so I had to call Robert and he didn’t answer. I called the manager who wasn’t available then lo and behold I called the mover , he. Contacted Alan who is the manager that’s when he called back. I explained to him that their communication is poor and they are unprofessional if they explain the information properly, we wouldn’t have this issue. He explained the information so again . I am waiting for my items. I reached out to him on Tuesday, September 7th, he stated the some moving company is loading the truck now. Which was a lie. He told me they’d be delivering the item on Saturday . On Thursday, September 9th, another person called me. He is from a moving company who picked up the items from Florida , which Robert lied about in the beginning. He called and said they are loading the truck , which Alan lied about on Tuesday. The mover informed that he’s driving an 18 wheeler and he’d like to know if it will fit in my complex. Again I’m confused because this wasn’t explained. I told no that his truck wouldn’t fit. I sent him a video and he said it would be an additional 150.00 -200.00. I politely informed him that I am not paying that. I called Robert and Alan who of course weren’t available. I spoke to another mover by the name of Jack, he said to wait until the mover arrives and go from there. He informed the mover that if there is a walk up 75 feet are free. I didn’t understand why the mover didn’t look at the contract, this was all a scam and a way to get more money. On the day of the drop off date, it was a debacle. The mover arrived , he has his own company and he posted an add on Craigslist to get two Mover’s to help him unload my items. Keep in mind these were supposed to be professional Mover’s. When the guy arrived, he pulled his truck as close as possible. When before he said he had to walk from the street. Berman- the mover said this is your balance and I need an additional 150.00 for the walk up. I said I’m not paying 150.00 because that’s not 150 feet. The other two Mover’s are looking at me. One of the guys started it’s always trouble with these out of state Mover’s charging extra. I said, not today. I made the get his measuring tape to count the exact about of feet because he was trying to get over. He measured 82 feet and stopped. I wasn’t near him so I walked closer to him and I told his that’s only 82 feet. I told him he’s a liar and he cannot be trusted. I told him to measure it from the end of the truck and go all the way out to the 100 feet then measure to the door. Finally, we got the correct feet and I said him 75.00 not double the amount he lied about. Now the next step, I have a flight of stairs I informed him that a flight of stairs are covered. He tried to tell me the first 10 steps are free. I said call the manager because I’m not giving you anymore money . The manager confirmed I was correct. I told the head mover to not say anything else to me because he isn’t a man of integrity. As they are moving my items in the house, the boxes were torn from being tossed around items were falling out of them, my computer desk was missing pieces and it was ripped apart, my mirror was broken, my dresser was leaning and pieces were falling apart, plates , cups and dishes were broke. My desk couldn’t be repaired because of how it was disassembled. I tried contacting the company Saturday of the move. I sent pictures and etc. there was no response. I contacted them Monday, September 11th and sent more pictures of the boxes and items broken no response. After all of this , if I would have checked these reviews. I would have NEVER USED THIS COMPANY! They should be shut down. This company is not accredited by the BBB and they are liars -crooks. Save yourself the time. Moving is already stressful. Pay more and use a better company. Never again!