Modern furniture
Love the design, quality, modern look.
By Anna R.
Response from Industry West· Mar 5, 2025
Thank you so much for the kind feedback!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
95 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Industry West is a modern furniture brand known for its thoughtfully designed, high-quality pieces that blend contemporary style with timeless craftsmanship. Specializing in chairs, stools, tables, and decor, the brand caters to both residential and commercial spaces, offering a curated selection of furniture that balances aesthetics, durability, and functionality.
Industry West (industrywest.com) has 95 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 26 reviews with 5 stars · Clear filters
Love the design, quality, modern look.
By Anna R.
Response from Industry West· Mar 5, 2025
Thank you so much for the kind feedback!
Great customer service. Do love their products, just sometimes a long lead time for more than 10 chairs usually.
By Tmc
Reordered another set of Aero stackable chairs, one of them was poorly packed and they replaced it promptly.
By Doug
All of my industry west furniture is high quality and long lasting. I comfortably recommend them to friends and family.
By a L.
I purchased gunmetal dining room chairs and bar stools from Industry West in the past four years. When it came time to purchase a few more, I needed to call the company to be sure I was ordering the same item as before, that the style had not changed so that I could match what I already had. They were so helpful, and I did indeed receive the correct chairs and finish to complete the match. They look beautiful in my home.
By Auntie Angel D.
I love the chairs I bought for my office from Industry West. The quality is great. There was a little lead time but the sales representative was very responsive every time I inquired about the ship date.
By Kim P.
One of our go to companies for high quality and well designed furniture and lighting. Have been working with Industry West for nearly ten years and have never had a bad experience. Always great customer service and great pieces which stand the test of time in our clients homes.
By Timothy J.
I’m so impressed with the quality of furniture I’ve purchased from Industry West. They have great customer service as well. Will definitely continue looking to them for my furnishings in the future.
By Dustin R.