Great love seat/banquette
Great love seat/banquette. Perfect for a large dining table. Super comfortable and well made. The delivery was smooth.
By EMC
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
95 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Industry West is a modern furniture brand known for its thoughtfully designed, high-quality pieces that blend contemporary style with timeless craftsmanship. Specializing in chairs, stools, tables, and decor, the brand caters to both residential and commercial spaces, offering a curated selection of furniture that balances aesthetics, durability, and functionality.
Industry West (industrywest.com) has 95 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 26 reviews with 5 stars · Clear filters
Great love seat/banquette. Perfect for a large dining table. Super comfortable and well made. The delivery was smooth.
By EMC
Shipping delayed a little but got a thoughtful customer care. Chair is in good quality and decent design at a reasonable price. Delivered without any damages
By Ahyeong C.
Response from Industry West· Mar 13, 2025
Thank you so much for the kind feedback. We're thrilled you're happy with your purchase.
A stunning art piece of a lamp. The concrete parts are especially impressive. Quick shipment!
By Barbara O.
Response from Industry West· Mar 10, 2025
Thank you so much for the kind feedback. We're thrilled you love your item.
Quickest delivery ever.
By Jessica
Response from Industry West· Mar 5, 2025
Thank you so much for the kind feedback!
Great selection, great value, great quality.
By Katherine D.
Response from Industry West· Mar 5, 2025
Thank you so much for the kind feedback!
Oustanding service, I had a damaged item and they immediately replaced it. The quality of the product is amazing but the chair was damaged in shipping and the responsiveness was quick and extremely fair. Highly reccomend Industry West
By Tim G.
Response from Industry West· Mar 5, 2025
Thank you so much for the kind feedback!
I love the style and quality of the items.
By Jamie L.
Response from Industry West· Mar 5, 2025
Thank you so much for the kind feedback!
when I first ordered the Ingrid Lounge Chair I didn't realize that they were manufacturing it per order. When i reached out to see what the delay was, they were very quick to respond and followed up after the delivery. Great customer service and furniture. LOVE my chair.
By Soumaya A.
Response from Industry West· Mar 5, 2025
Thank you so much for the kind feedback!