Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
506 reviews
Industrial Commercial LightingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Industrial Commercial Lighting (ICL) provides commercial-grade light fixtures and lighting solutions to a wide range of businesses and industrial facilities. We pride ourselves on supplying a wide range of reliable products that meet the diverse lighting needs of our customers.
Industrial Commercial Lighting (industrialcommerciallighting.com) has 506 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
506 approved reviews, newest moderated first
I found a difficult to find 2 feet LED replacement tube that I could get just 1. Every other site I looked at only had 4feet tubes in packs of 25. It was a very helpful site to update my florescent tubes.
By Molly D.
Performance; quick delivery service
By laurene F.
Right product, rigth price and timely communication and delivery. Easy to follow installation instructions
By KRW
Helpful staff, part delivered on time and as presented on the website
By Gary M.
Ease of using your well laid out user friendly website
By Gilbert C.
It's been several weeks and I have yet to receive my order.
By CW S.
Response from Industrial Commercial Lighting· Mar 17, 2025
Good morning Chris, We do apologize that you're still waiting on your order. Our records show that your order was placed and shipped from our warehouse on 3/6/25 with USPS as the chosen shipping method. USPS tracking shows that your order was delivered to your parcel locker on 3/10/25. Please check with your designated locker to retrieve your order. If you have any other questions for us, please feel free to reach out. We will be more than happy to assist you. https://www.industrialcommerciallighting.com/contact/form/emailUs
The LED strip lights I received are of questionable quality. Both strips had been soldered together from shorter strips of lights. One strip had 8 soldered junctions, the other had 9. I paid for continuous LED light strips, not lots of little pieces soldered together. AND the solder spots were also the places I needed to clip on some of the pigtail wires. I had to file down the solder enough to clamp the pigtails on to the strip lights. Otherwise, my only other option was to cut another 4 inches off the length of the strip lights. I was able to hook up all the lights, controllers and power supply, as well as the wall switch. They’re all working fine. Hope they stay that way, but there is a warranty if they don’t. Also, I bought these lights to replace the first set I bought, with different pigtails, which could not be fastened together at all. The main reason I went with this retailer is because they sold the wall switch I wanted. Other retailers sold the same switch, so maybe I should have chosen one of them. The positives I can say are that the workers on the phone were helpful and friendly, they took the time I needed and I never felt rushed or pressured. The man who handled my return of the first light strips and pigtails was helpful and kind. Overall their customer service was good, their LED light strips not so much.
By C. P. in Washington S.
Prompt service and fast shipping.
By Jeff D.
