Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a passionate company that truly believes that fashion should be affordable.
Individtual (individtual.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
17 approved reviews, newest moderated first
It’s a scam , I ordered the Stitchy Speedy Clothing Fixer and I have never received my order since 3/7/2024. At first I had wrong tracking number , they sent me an updated tracking that shows item on transport since 22/08/2024 with no update since then ! And you pay for shipping insurance !
By Sarah Bin M.
An absolute scam! The box wasn’t even shut properly and the needles were loose in there. The gun itself has no branding on it and they offered me $3usd as compensation. Pathetic
By Jae L.
I received a product which was not as described. It was clearly a knock-off of the advertised product. Customer service is not replying as to how I can return the product and get a refund. They initially also withdraw more money from my visa than was indicated on the receipt. Luckily i did get that mistake fixed.
By Klant
Ordered 2 items beginning of May 2024-paid $76.00 USD. Never received my order. No delivery attempt was ever made to my home. Contacted company multiple times. Finally they said my order was returned but never gave a reason. They refused to refund any portion of my funds as they claimed they did not receive back the undelivered products. BEWARE! Bad delivery service. Will not give any refunds!!! High risk for no delivery nor refund! Poor customer service!
By Liza B.
I ordered a sticker set that was advertised as "stickers in the size to git on a car" but they are much smaller than that. The reqson for this bad review is not the article itself, but how the customer support reacts to complaints. They refuse to give the address to send the goods back for a total refund.
By AB
Do not buy!!! Do not trust!! Scam artists. They have multiple sites they pay for to have different review options that are filled with robot reviews. Look at the time frame from all reviews. I ordered the instant stitch and not only did it take a month in a half to get here, it broke within 10 tests. The are expecting me to pay to send it back to China and won’t give me a refund without. Total scam (can’t believe I fell for it).
By Jenn V.
Company advertised a “Stitchy” and I received a clothing tagger instead. Contacted the seller and requested a full refund. The acknowledged the issues, apologised and instead offered me a $5usd compensation. Rejected and requested the refund. They then offered me a $7usd compensation. Don’t buy from this website.
By Andrew C.
I'm in the UK. Still waiting for an order from about 5 weeks ago. Beware!
By Denise W.
