Very happy with my purchase
Very happy with my purchase, I’ll definitely use them again.
By Tracey B.
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
20 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crafting Shade with Precision, for Every Space You Call Home.At inCustom, we specialize in handcrafted indoor and outdoor shade solutions, custom-made to fit your unique space, lifestyle, and aesthetic. From elegant indoor roller blinds to durable outdoor sun shades, each product is made to order in our factory — no middlemen, no compromises.
inCustom (incustom.com) has 20 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
20 approved reviews, newest moderated first
Very happy with my purchase, I’ll definitely use them again.
By Tracey B.
InCustom delivered on quality of material(s) as well as time references and updaes on delivery schedule. Installation was quite easy and operation of these shades is very easy and the darkening aspect is very good and effective.
By STANTON B.
The customer service was great. They did stand behind their guarantee, I had a few issues and after sending them many pictures the blinds were replaced free of charge. Would recommend!
By Diana
Response from inCustom· Oct 16, 2026
Thank you so much for your kind review! We're sorry you had some issues, but we're glad we could stand behind our guarantee and get your blinds replaced free of charge. Your recommendation means a lot to us!
My experience ordering, communication and installation of my new blinds has been fantastic I’m happier with the blinds then I expected! When I ordered there was a little confusion (on my part). The company made sure they understood what my need was with follow up questions before placing the order. I didn’t realize when ordering beige blinds there was also white to allow a little light if I wanted. 2 in one. Score for me!!
By Mary
Response from inCustom· Oct 16, 2026
Thank you so much for your wonderful review! We're thrilled you're even happier than expected. It was our pleasure to help with your order, ask follow-up questions, and make sure everything was just right. We're so glad you love the beige/white 2-in-1 option—what a great bonus! Thanks again for choosing us. Enjoy your new blinds!
The shade came in like described and in a timely manner , love it. Only thing that didn’t come with my shade was the handle to raise it back to the top?
By Haywood Miller J.
Response from inCustom· Oct 16, 2026
Thank you for your kind review! We're so glad your shade arrived on time and as described—and that you love it. We're sorry the handle was missing. Please contact our customer service team so we can send one out to you right away. We appreciate you and want you to fully enjoy your shade!
Great customer service! Beautiful shades. Very happy with them. Easy to install.
By Karen R.
The product arrived as it was described in the advertisement.
By Haywood M.
Easy to install, solid quality.
By JDB