IncinoletReviews of incinolet.com

We've been customers for years, purchasing heating coils, thermocouples, ash pans, and countless thermometers. I'm only now realizing the thermometer problems have been ongoing the entire time. Every time thermometers arrived—as usual, with minimal packaging—and failed to work properly, I assumed I had done something wrong. So I just kept ordering other parts instead: coils, thermocouples, pans, anything but thermometers. I was essentially working around their quality control issues without realizing it. The pattern finally became undeniable with our recent thermostat order. They arrived with the same inadequate packaging and failed multimeter testing. When I brought this to customer service with actual test results, they dismissed my concerns and insisted the defective products were fine. When I asked to put them on hold briefly so I could ask my husband a clarifying question, they hung up on me instead. The promised replacement never arrived. Looking back, I gave this company the benefit of the doubt for years, blaming myself instead of their consistently poor packaging and quality control. After all the money we've spent here as repeat customers, it's appalling to be hung up on for simply asking to consult with my husband, then ignored entirely when it came to honoring their replacement promise.

Purchased toilet for $3,100. After 20 uses, it failed. Company did not provide any support, only canned responses from customer service, and they did not honor their warranty either. Warranty is for 36 months, yet no reply from company on a failed 8 month old toilet. Only thing customer service could say is that heating coil needs replacing at my cost.

If you think you are going to purchase this for your short term rental or retail space don’t do it! The company suddenly decided it is not used for that. I purchased my first incinolet for my boutique and have used it successfully for 8 years. I purchased another for my short term rental and from the very beginning I noticed the unit did not work the same. I think that the quality of the mechanics and mechanisms have gone down. The petal sticks , the bowl doesn’t open as wide, there is leakage, and what burns up completely in my first one, does not in the second one. Lots of paper and poop left behind, pee leaks out the bottom and the pedal does not close on its own leading to more leakage through the entire unit. To clean properly you must dismantle the entire unit and try to clean it, very very difficult. The one in my boutique works beautiful with absolutely no issues but that was purchased in 2016, the one I purchased in 2022 sucks! Beware before purchasing one of these units because when you question the way it is operating they will blame you for not using it correctly. I was told they would let me send it back for repair, at my cost, and then when I was ready to send it back, was told they don’t do that anymore. So here I am stuck with a unit that doesn’t work and must find someone who can repair it. Very disappointed, especially since this company has sold at least 5 units because of my recommendation. Beware! This is not the same company I purchased from in 2016 for 1800, the second one cost me 2300 and now they are $3000 and they don’t stand by their products. If you purchase one and it isn’t working right, send it back while you still can! I trusted them and their recommendations for fixes and I should have just sent it back while I still had a warranty! Shame on me for trusting this company.

Where to start 🤦🏻‍♀️. Let me preface this review by saying I did a lot of research before purchasing this toilet. I thought burning waste would equal less hassle than dealing with emptying a black water tank & dealing with sewage on a regular basis (we live full time in our cottage rv). Boy was I wrong! Let me tell you, the stench of burning pee is absolutely horrendous, no matter how you try to vent it (even with proper venting exhaust pipes to outside)… that smell is not containable and leaks toxic fumes into the whole house. I don’t know how it didn’t occur to me that burning a smell that’s already terrible would make it even worse lol. The other issue that I didn’t realize would be a problem until we used it is the diagonal angle of the bowl, which in itself wouldn’t be a huge issue except for the wax paper liners — each time you pee the liquid splashes off the liners and goes all over the toilet seat as well the gap between the toilet seat and the main body of the toilet itself, as well as splashing down the interior panel, creating a huge mess every time. The liners themselves are expensive as hell ($70 a box which lasts maybe 2-3 weeks). Their website was down for a while and I couldn’t order more of them, so we tried regular toilet liners (4 each time as they’re thin) and also parchment paper — neither of these worked. The regular thin liners caused pee to leak all over the interior and exterior of the toilet body. Parchment paper doesn’t burn all the way. Another thing I didn’t know is that some of the burned waist would harden and slowly build up in the pan overtime and not be removable, causing more issues with smell every time you burn things. Mind you, this is only me and my 12 yo daughter using this thing, not even a full family. The pan itself is very annoying to empty every week. Getting it out is a pain in the ass… you have to get down on the floor and yank the metal front off, then undo the metal hook mechanism to detach the pan (neither of which is easy to do, especially with bad knees and if the pan is at all warm). The pan rarely cools off in between uses enough to put the ashes in a bag without burning through the bag, and you must use some kind of sturdy leather glove to handle it if it’s hot at all. Finding a time to empty it when no one has used it for a while so that it’s cool to the touch is a hassle — metal conducts and holds heat & the toilet is set to cycle for two hours every time you use it. Apparently you can recalibrate this cycle, but I never got around to doing that. If you don’t use a bag to empty the ashes into because it’s too hot, you’re forced to take it outside to empty it and this is definitely awkward and conspicuous to do. And last, the only way to properly clean this thing is to pretty much disassemble it completely and even then, you won’t be able to truly clean everything since there are internal parts that aren’t reachable without dismantling the inner guts. All in all, this was a crazy expensive lesson to the tune of $3000 + Going with a simple urine diverting compost toilet next… hopefully that will work better for us 🤞🏽🤞🏽 1 star for the quality of the metal components used… it is a sturdy piece of machinery. But the design is very flawed.