Cheap prices, bad experience
I received my purchase and the boxes were full of holes. One of my products had the finish scraped off all around, another had scratches. I emailed them, and in a nutshell said that's how they generally come when they order GM direct parts. I feel this was a inadequate resolution to my complaint. I won't be ordering from them again because of this.
By Chris A.
Response from Improved Racing· May 9, 2013
Because the GM factory parts are drop-shipped directly from GM (which is the reason why we can offer low prices), we don't have control over how they are packaged. We responded promptly to the customer's concerns and offered a full refund or to exchange the products. Both of these offers still stand, but the customer did not take either offer. That said it doesn't seem fair to rate our service so low. What more could we do?