Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
244 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Imprint is listed under Administration & Services.
Imprint (imprint.co) has 244 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
244 approved reviews, newest moderated first
If I could score a negative rating I would! 4 days of trying to call customer service either no one being connected. Waiting 1hr 45 min an a call, attempted to leave information for a call back-no call back received and even tried chatting with no assistance what so ever. We will be closing this account one we cal reach customer service. Worst experience ever!
By Anna E.
My card never arrived and it has been reordered and still never arrived. You go throurgh HELL and back to get to an agent and they never answer the phone. I will never use shell again!!!
By GEORGE
Received policy documents that I could opt out of sharing my information for marketing purposes at any time and to email to do that. I received an automated reply that they can't service accounts via email and to call them. I had a 30 minutes conversation with several longs holds attempting to do that. The conversation ended with them "putting a note on my file with my request" and said they were unable to send any written or email confirmation that they did that. My request to escalate the request was ignored. Clearly the company does not stand by its agreements with the customer and reflects poorly on the brands they partner with.
By Tyler
Used the Imprint Crate and Barrel credit card for interest free purchase. Paid it off and Imprint has failed to report the 0 balance for over 60 days. As a result my credit score is negatively impacted for carrying a balance.
By Yvette D.
Terrible. They make it impossible to contact them
By Paul S.
The conversion of the Shell credit card to imprint has been horrible for me. I still haven’t received my new card after several requests. I can’t reach a live person to talk about it. TERRIBLE
By geary M.
No one answers the phone -- the bot says call customer service but NO ONE works there. This is beyond frustrating. Worst experience ever.
By customer
My Shell account was switched to Imprint.co I have called repeatedly and am told "verification team" will reach out to me - NEVER HAPPENED. Cannot get into my online account. Going to cancel my card, I don't need lousy service in my life. Someone at Shell should be fired for making the decision of switching to Imprint. This will cost them customers - including me!
By po
