ImprintReviews of imprint.co

I've been on hold with Customer Service for over 90 minutes, they are, without a doubt the WORST in the world. Been trying to cancel a card that was changed to imprint without my knowledge, have a $0 balance, but the apps don't have the ability to cancel, must speak with an agent. If only they would answer the phone.

Imprint is NOT a Legit company. It is off shore company and when Crate and Barrel overcharged me by $16.74 and the store credited my card account since I had already paid my invoice in full, and by federal law must send me a check upon request within 7 business days, and I called customer service, she claimed that my $16.74 was already processed in April until I told the her that my June statement still showed my credit balance proving I never received any check for my being overcharged. To avoid, wasting time and losing money, Cancel all Imprint Credit cards asap and do not be lured by the promotions. In the end it costs you more money. Imprint is Not Legit. And should be closed !!!

Absolute GARBAGE. Charged $20.50 in Shell Gas on this card and set up payment address in my Bank Account. I will verify the bill has been paid and cancel this card. I am NOT going go through a 6 f**KING digit code EVERY TIME I go to the website or call 1-888-427-0544 ..... calls will NOT come through our landline and I will NOT go out to the garage and grab our "cell phone" every I need to get a security code. It is for emergencies in the car only. Screw this new card. They ruined our wonderful, plain old, Shell Gas Card. I can use ANY credit card at the pump at Shell if I want to and get home and pay it off on-line through my bank and it's paid at 10pm that night. Most likely, DONE with Shell. They NEED to get rid of this horrible situation.

absolutely the WORST do not get this card! I have been a commercial customer for years and i am canceling this card immediately due to the piss poor service provided.

Imprint.co is terrible. Every other review I've read about them is 100% accurate. I've experienced the same issues everyone else has and its really comical how bad this company really is. After 30+ years as a Shell customer I'm closing my account and going to pretty much any competitors I can find. I can't imagine anyone else being this bad or a better way for a company to alienate long time customers any faster than Imprint has. If you want to get rid of your customer base just hire imprint.co to take over your card services.

Same as the others . Shell transferred my account to these imbeciles. I never received the card. I get stuck in an AI loop. Won’t even let me cancel my account without activating the card. I can’t activate the card without the last 4 digits of the account number. Can’t get the last 4 digits without the physical card. Can’t talk to a real person. I’m beginning to wonder if this is a scam company.

Years of trust flushed down the toilet. The old Shell card was a joy to use, and now -- it is a third-world country experience. Completely incompetent. Somebody better lose their job over this. Now converted to a happy Speedway Customer.

Not only is the roll-out of imprint shell a cluster-duck, but it has impacted my other imprint card. These people are morons at best.