Good customer service
Good customer service
By Simphiwe B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
129 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Imperialwins is listed under Banking & Money.
Imperialwins (imperialwins.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6 reviews with 3 stars · Clear filters
Good customer service
By Simphiwe B.
I like that this casinos support is very professional and customer service oriented! They have a ton of games as well however I find the RTP to be lower than other online casinos I’ve played.
By Rachelle St L.
I seriously enjoy everything but certain things is a no go I can't buy as voucher I can't even spin my free spins I put several complaints in but not fix yet always same answers and waiting period to long
By Burchell
Good games. Low deposit.
By Ngawai B.
I'll give it 5 stars once I am confident with their withdrawals process. It's a great casino with awesome games, but I have a few concerns with the withdrawals process for South African players, and how long they take. Also it would be beneficial to not show games that are not available in my region, instead of me seeing that message when I try playing a game. The platform has so much potential and could literally takeover in SA, but the limitations on deposits and withdrawals make some of us reluctant to continue using the platform.
By Sizwe
3 POTS OF LUNAR WOLF - HOLD & WIN™.THAT GAME NOT WORKING ON MY FREE SPINS
By Teariki N.