Imperial CarsReviews of imperialcars.com

Car sold was faulty, no service done even though stated it was, boga unit had to be replaced, they didnt pay for it when they said they would even thiugh I dod all labour. The car they bought off me ended up with a ulez ticket through my door, ignored me for a month of solid messaging and calling. Do not use this company.

Brought a Hyundai Tucson 2017 last April from Imperial Motors had trouble from the start needed to have a new air condition pump put on. I had to take it back several times then they finally got mad. Don’t bring it back no more I had told him from the beginning, I want to trade it back but they wouldn’t let me the car has oil issues transmission problems washed the car. The paint came off. I do not recommend Imperial Motors if you do go with them make sure you know what you’re doing because you’ll end up with a lemon like me. also, they were very rude. Would not give me receipts for anything that I had to pay for ,for them to fix so please be careful with this company. Some people have good experiences, but there’s some of us that don’t and they won’t correct it. Just cover up for each other and lie.

I bought a Jeep Renaguade 2022

**Outstanding Service Experience!** I recently brought my car in for service, and Edmund Jones was absolutely exceptional. He took the time to thoroughly explain everything my car needed and clearly outlined what was covered under my warranty. His professionalism and attention to detail made me feel completely confident and well cared for. I’ll be honest — it’s hard to trust people these days — but Edmund is someone I can trust without hesitation. It’s truly refreshing to work with someone so genuine and reliable. Thank you, Edmund, for providing such an outstanding service experience!

Who would sell you a car that wasn’t safe to drive? Imperial Motor Company, that’s who. These guys are nothing more than a flyby night dealership. They take in used cars, shine them up a little bit and put them on the lot for sale without any major maintenance performed on them. I worked with Brian, the general manager, who is accommodating, and pleasant to work with. I do have words of advice for anyone who is considering buying a car from Imperial Motor Company. Do your homework and know exactly what it is that you’re looking for. If something doesn’t seem right don’t bother questioning it because Brian will have a quick and reasonably logical explanation (it’s called gaslighting). Take a deep breath and count to 10 and ask yourself is this something I could live with. For example, I purchased a Jeep Wrangler that had no spare tire and sensor lights that were illuminating on the dash. It was all explained away like, that’s no big deal, an easy fix. But are they willing to fix the issue? Nope, it’s up to you, which doesn’t seem like a major circumstance in the excitement of the moment. There was an issue with the Jeeps AC, it needed a new accentuator which Brian ordered from Amazon while I was sitting there and had the part delivered to my home. Why in God‘s name wasn’t this repaired before he even put it on the lot is beyond me. However, those little issues definitely turned into bigger ones as I began driving the car home, completely losing power in the middle of I 75. Fact is, I barely made it home and I live three hours from the dealership. You shouldn’t feel completely anxiety ridden driving a vehicle that you just purchased for tens of thousands of dollars. Once I had a professional take a look, the list of issues were as long as I am tall so I decided the very next day to trade that car in for something that I felt safe driving. Before you sign that piece of paper that says, “AS IS” You better be certain that you can either live with the problems or be able to afford to have them repaired on top of their lofty pricing (for what you receive). When I contacted Brian he assured me that he wanted to make it right. At this point the only thing that would make it right would be to reimburse me for the money that I lost having to trade for a car that I felt safe driving to the tune of $4000. Completely my error for not walking away but somehow I felt that I could trust Brian, that he wouldn’t let me drive off the lot in a car that was breaking down and that lost power several times on the way home. Let’s just say that at my ripe old age of 65 I am still learning lessons the hard way. Shame on me. Save yourself the hassle, find a car at a reputable dealership where they actually service a vehicle before putting it on the lot.

Do not deal with this company, scammers and con men

Purchased a BMW M5 in January 2025. When reversing to leave a message popped up saying the parking sensors were dirty. Thought nothing of it, it was a very cold morning, the car had been defrosted. Anyway, the car has a warranty. Took car to BMW in Manchester and they diagnosed a fault with the sensor...there is a stone chip less than 1mm on a front sensor. £600 to replace and not covered under warranty. Imperials have washed their hands saying there was no issue when I took the car. The stone chip is discoloured and old. They can't give me a print out of the car prior to hand over which would show any issues. I feel let down by a company that is not interested in being straight....not even an offer or gesture of goodwill. So be very aware if dealing with these people

New England Pellet Stove Services- local company who supports local and has a 5 star reputation. 2022 GMC work van. 23,000 miles. Bought van and immediately had transmission problems so I wanted to return it after just 3 days under their 7 day return policy. That's when they offered me 5k less for the vehicle. It's another driver so it's worth less. So I regressed and picked a different van that was also on sale. 8k less than sticker. They wouldn't honor the sale and wanted me to pay full price with a 1k discount. So I said no fix mt vehicle which had a transmission problem, pulled hard to the right, leaked air and water, all which was supposed to be fixed. 2 months the van was in the shop weekly. Because I had the inspection done on day one lemon laws didn't help. I decided to just fix it myself after 2 months. Absolutely the worst experience buying a vehicle I've ever had. We are a small business in town and thought we'd be fine as a local. What a complete rip off this stealership is. I'll never go back, EVER!