Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
266 reviews
Imagine Cruising USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
266 approved reviews, newest moderated first
Frances handled my inquiry professionally and efficiently and got all of my booking complete with in hour.
By Mary N.
Response from Imagine Cruising USA· Aug 11, 2026
We're so glad to hear that your booking was completed efficiently. We appreciate your kind words!
Staff is helpful Booking process is easy
By angela W.
Response from Imagine Cruising USA· Aug 10, 2026
We're so glad to hear that our staff was helpful and that you found our booking process easy. We appreciate your kind words!
Working with Harry Powell made the whole booking experience easy. The package that Imagine cruising put together is amazing, and Harry explained it so well.
By Lenora
Response from Imagine Cruising USA· Aug 10, 2026
We are so pleased to hear that Harry made your booking experience easy and that you found the package amazing. We appreciate your kind words.
Ferdinand went above and beyond to customize our upcoming trip - he’s courteous, professional, excellent communications and efficient…it’s obvious he truly loves his work and it shows!
By Rich B.
Response from Imagine Cruising USA· Aug 7, 2026
Thank you for sharing your wonderful feedback! We are delighted to hear that Ferdinand provided such exceptional service and went above and beyond to customize your trip. It's fantastic to know that his dedication shone through.
I have no idea what our trip will be like, but the booking process seems a little slow. The agent was knowledgeable and friendly, it is just the process that I did not like. Impossible to book online, it required a phone call. We had to go through a long process of going through a contract. If you are busy, this process does not help. I can understand why you may want to do it, but I am not sure if going through all of this will actually eliminate problems with a client that does not read the fine print. I just hope the actual experience and service provided during the trip will turn out to be as good as we expect.
By customer
Response from Imagine Cruising USA· Aug 6, 2026
Thank you for sharing your feedback about your booking experience. We apologize for any frustration you encountered during the process. Our goal is to ensure that every detail of your itinerary is thoroughly reviewed, and that all policies are clearly communicated, which is why we conduct bookings over the phone. We understand that this can be time-consuming, especially for busy customers, and we appreciate your patience. Your insights are invaluable as we continuously strive to enhance our services. We’re glad to hear that you found our agent knowledgeable and friendly. We are confident that your upcoming trip will meet your expectations, and we are here to provide you with an exceptional experience. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to welcoming you on your journey!
Vincent was just the best. He took all the time needed to explain the tip to us. I would have never have booked this tip wiithout Vincent's knowledge and experience. Imagine cruising has been fabulous.
By Deborah G.
Response from Imagine Cruising USA· Aug 6, 2026
We are so thrilled to hear that your experience was so positive and that Vincent's expertise made such a difference in your booking. It's wonderful to know you're looking forward to your cruise!
Zane was so helpful planning two separate vacations for me. I just received the details and it is exactly what I wanted.
By Jennifer B.
Response from Imagine Cruising USA· Aug 6, 2026
We are delighted to hear that Zane was so helpful in planning your vacations and that the details are exactly what you wanted. We appreciate your kind words!
There were few problems with our cruise booking, but Imagine Cruising staff was very helpful in helping with solving those issues in a timely manner. We really appreciated a very professional and efficient service.
By Andrzej
Response from Imagine Cruising USA· Aug 5, 2026
We're happy to hear our team was helpful in resolving the issues with your cruise booking efficiently. We appreciate your kind words about our professional service.
