Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
266 reviews
Imagine Cruising USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
266 approved reviews, newest moderated first
Making the reservation was very easy and Zane was very knowledgeable and helpful.
By Bill
Response from Imagine Cruising USA· Aug 18, 2026
We're delighted to know that making your reservation was a smooth experience and that Zane was knowledgeable and helpful. We appreciate your kind words!
Ferdinand worked quickly to get me great airline seats at a great price. He was knowledgeable, professional and friendly. I felt comfortable working with him and trusted that he was making the best travel arrangements for me that were available.
By Corinne K.
Response from Imagine Cruising USA· Aug 18, 2026
We are so pleased to hear that you had such a positive experience. It's wonderful to know that Ferdinand's knowledge and professionalism made you feel comfortable and confident in your travel arrangements. Thank you for your kind words!
Great itinerary with top tier land based hotels. Complete package of hotels, flights, taxes, transfers, and cruise.Very detailed descriptions of what is included. Francis in booking was patient and precise in tour description, pricing, deposits, what's included and entire process.
By Edna S.
Response from Imagine Cruising USA· Aug 18, 2026
We're delighted to hear that you found the itinerary and hotels to be top-tier. It's wonderful that the detailed descriptions and comprehensive package met your expectations. We appreciate you highlighting the patience and precision provided during the booking process.
Very easy to jump on board with a wonderful cruise line and all the rest of a planned trip FERDINAND was exceptional with lots of patience and many phone calls and he continued to be patient with us and had a pleasant sense of humor
By Eva S.
Response from Imagine Cruising USA· Aug 17, 2026
Thank you for your kind words! We are so happy to hear what a smooth experience this has been for you!
Competent representative. I wish more cost additions would have been included in the price. Also, I did not receive a booking number to find the particulars of our upcoming trip.
By Shelby K.
Response from Imagine Cruising USA· Aug 17, 2026
We appreciate your feedback and are happy to hear you have had a positive experience with our representative!
The representative was excellent. She explained in a very kind and patient manner. Establishments need more people like her. Thank you!
By customer
Response from Imagine Cruising USA· Aug 17, 2026
We are so glad to hear that you had such a positive experience with our representative. We strive to provide excellent service, and it's wonderful to know that her kindness and patience made a difference.
Ferdinand was extraordinary in finding flights to Asia that accommodated us leaving from our small airport. He is pleasant and knowledgeable. I highly recommend working with him.
By Beverley and P.
Response from Imagine Cruising USA· Aug 14, 2026
We are so pleased to hear about your positive experience! It's wonderful to know that Ferdinand was extraordinary in finding flights from your local airport and that you found him pleasant and knowledgeable.
Oliver was outstanding and provided great information.
By IRIS H.
Response from Imagine Cruising USA· Aug 14, 2026
We are so glad to hear that Oliver provided you with such great information. We appreciate your kind words!
