Illustration ExpertsReviews of illustrationexperts.com

116 S Ave 63, Los Angeles, California

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The Fair Hearing score

2.8/ 5

Poor

12 reviews

Illustration Experts2.8Poor

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Illustration Experts

We make your illustrations with much precision, and our process is simple, fast, and affordable. Check out our custom illustration design packages now!

Illustration Experts (illustrationexperts.com) has 12 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.

Also known as: illustrationexperts.com
Website: illustrationexperts.com
Category: Research & Development
Location: Los Angeles, California
Listed on The Fair Hearing: 2026

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May 22, 2024

Took my money but left the project hanging

Its been a year and they did not deliver as promised within a 6 month period. I was OK with that. But they changed my manager and asked me to work with a new manager. We worked well initially but then things started getting very slow and minor revisions that could have been done instantly took over 2 weeks sometimes. Formatted versions were not editable and it was a pity because I could have edited it in a second. When I reached out to Jason Osborne, who signed me up, he said he would take care of it and call me but nothing has been done since last 2 months. They got upset as I initially wrote a review about the inefficiency of the project manager to understand the customer's requests and make the changes correctly. Jason said that the project will move forward only if I removed the review I had made initially. I was not OK with that and said I would write another positive review if the project manager helped me complete my project. They have not corresponded with me since two months.

By bhuvana G.

Response from Illustration Experts· May 30, 2024

Dear Bhuvna Gopal, Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you've faced and the delay in delivering your project. Your experience is important to us, and we deeply regret that we did not meet your expectations. We acknowledge that the transition to a new project manager should have been seamless and regret any inconvenience this caused. It's concerning to hear about the slow progress and the difficulties with editable documents. This is not the standard of service we strive to provide. Regarding your communication with Jason Osborne, we are sorry to hear about the lack of follow-up and any misunderstanding about our review policy. Your feedback is invaluable to us, and we want to assure you that our intention is to address issues, not suppress them. To resolve this matter, we would like to take immediate action. Please contact us directly at [email protected] , and we will prioritize your project to ensure it meets your requirements promptly. Additionally, we will have a senior member of our team oversee the completion of your project to avoid any further delays. Your satisfaction is our top priority, and we are committed to making this right. Thank you for your patience and understanding. Best regards, Team Illustration Experts