It was difficult to get an initial…
It was difficult to get an initial response by phone or text to any questions. After a few tries, the responses we quick and informative. I purchased and was tols shipment within a day or two. After two weeks, and again a delay in response to my question of "why hasn't this shipped?" I finally wrote that I wanted a refund. The response was quick and kind, indicating they were moving and were delayed. I really thought I would like their light, but I could see problems if Inever had to contact them about a warranty issue. Despite their positive and fast response to my refund request, I felt that this relationship was off to a rough start and it was best for me to look elsewhere. I havent bought yet, but I hope to make a purchase soon.
By Pete S.
Response from IllumiSea Aquatic Lighting Company· Aug 19, 2024
Hi Pete, thank you for your review. We are just going through some changes and appreciate your patience w us. Wr hope you shop w IllumiSea in the future!