Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 573 reviews with 5 stars · Clear filters
The representative solved the problem quickly
By customer
Response from IDShield· Apr 16, 2024
Thanks for the review. We are happy to hear that our team has been helpful and quickly responded to your concerns. Thanks for being a valued member of IDShield.
The service is always excellent. Their representatives are knowledgeable and able to communicate well. The problem was resolved quickly and correctly.
By customerBob
Response from IDShield· Apr 16, 2024
Thanks for the review. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for taking the time to share your experience with us.
Customer service was very helpful with the process and made it easy.
By customer
Response from IDShield· Apr 15, 2024
Thanks for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for being a valued member of IDShield.
Just knowing that IDShield is willing to help is a comfort in a stressful time. Thank you for being there!
By customer Beverly P.
Response from IDShield· Apr 9, 2024
Beverly, thanks for the glowing review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for being a valued member of IDShield.
I had questions regarding the dark web. The Representative listen to my concerns and gave me concise answers to my questions. I also appreciate the alert system which adds to my piece of mind.
By SM
Response from IDShield· Apr 9, 2024
Thanks for the glowing review. We are proud to proactively defend your private data and online reputation with full-service monitoring, as well as restoration for when cyber threats become a reality. Thanks for choosing IDShield.
Always helpful and knowledgeable
By customer
Response from IDShield· Apr 8, 2024
Thank you for the five-star review. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for being a valued member.
They are listening to my concerns and informs the client not to fill out too much personal information online. Customer Service is great and very professional.
By Great Customer S.
Response from IDShield· Apr 8, 2024
Thank you for the five-star review. We are happy to hear our team is providing you with excellent service. Thanks for choosing IDShield. We want you to know that we value your membership.
Great information and knowledgeable investigator, just seemed less personable and a little short compared to the person I talked to a week ago regarding this same concern. I had additional questions because of a second notification. She may have been having a difficult day. I did get the help I needed.
By Betty R.
Response from IDShield· Apr 8, 2024
Betty, thank you for the positive review and feedback as we are always trying to improve. When you need help, IDShield is here. Thank you for being a valued member.
