Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 12 reviews with 2 stars · Clear filters
I am not able to log in. System tells me that I am NOT A MEMBER. I have paid two months??
By Irma M B.
Response from IDShield· Nov 13, 2023
Irma, We are sorry you are having issues logging into your account. Our dedicated IDShield Member Services Team is ready to help. Please get in touch with them at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
I got hacked 3 times in the last month
By customer
Response from IDShield· Aug 30, 2023
Thank you for the feedback. While the internet has no shortage of threats, IDShield takes your security seriously. Our teams are here to help you navigate the situation and rest easy with our credit and identity monitoring services and reputation restoration when fraud occurs. If you have further questions or need additional support, please don't hesitate to reach out to our Member Service Team at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. Thanks for being a valued member.
Starting two weeks ago, your people could have told me what I needed to know, but instead did not. This cost me 5 phone calls and two hours yesterday for no reason. Your people stink. My biggest problem nowadays is I just people would do their JOBS! There was no reason for wasting my time yesterday.
By John D.
Response from IDShield· Aug 15, 2023
We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact IDShield Member Services Team at (888)-494-8519, via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away.
I usually do not like to complain but this needs improvement now if they care about consumers' reports! Recently, I found so much spam, calls, texts, and emails and was wondering what /why not my ID shield is doing for me? I call them, It appears I have an old number card and the number changed without letting me know, they changed after partner separation. I do not receive any alert or email anymore and my account does not exist, I have to create a new one and provide again all security info again, but I have back payments on my statement every month since 2013. . They called me only when my card expired to take a monthly payment. Customer support was unable to connect me to a "higher authority" Manager to answer my questions about what I am paying for what is their promise to comply.? What kind of protection do I have if they do not update my personal information, keep me informed, alert me, and what would happen If I had ID theft, they could not find me in the system? I really hope that they will do something about it and comply with what they promised to provide safe and reliable protection so my money is worthed from 2013, paying faithfully to them. If something is not right say it, and be e careful, Please do the right thing always! Promised must be kept.
By Vicky
Response from IDShield· Nov 22, 2021
This is not the experience we want for any of our members. We would like the opportunity to further assist with your issue. Please see the email from Trustpilot requesting additional information.
