Customer service is great!
Customer service is great!
By Lura J.
Response from Metalcraft, Inc.· Sep 4, 2026
Thank you, Lura! We appreciate your business!
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
422 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ID Made Better® Think about this: products don't get out the door without the proper tag. Supply chains grind to a halt. Revenue is lost. There's no tracking or traceability. It's more than putting a label on a surface. It's knowing the conditions the label will be going through. It's knowing how RFID can deliver greater reliability and efficiency as hospitals or schools manage resources. It's giving customers the flexibility, ease of use, and technical solutions they need to meet ID demands not only today but into the future.It's what Metalcraft delivers every day: ID Made Better. Capabilities - Here are just a few or our capabilities. For even more, go to our website www.idplate.com.Qualification Process - Metalcraft's DART Qualification is the project discovery process we use at Metalcraft to ensure the right tag for the right application.Match Technology to the Application -We are Technology Agnostic! Serial numbers, barcode or RFID - whatever your application requires - Metalcraft has you covered!Data Management and Security - Numbers are our business and have been since 1950. Our Serialization Engine tracks serial number history for customers and prevents duplication within the job, part of even customer level overall.RFID Programming - From simple, matching the barcode printed on the tag to the RFID information programmed to the tag, to complex, delivering customer defined proprietary programming, no other company has the RFID programming capabilities Metalcraft does - guaranteed.Converting Capabilities - With our converting methods, we can design, construct and cut almost any label to fit your application need. Our RFID converting equipment can run millions of tags just as efficiently as running a single prototype order. In other words, no order is too big or too small.Materials and Adhesives - Made with long-lasting materials including rigid or flexible aluminum, rugged stainless steel, and a wide range of polymer materials including polyester, polycarbonat
Metalcraft, Inc. (idplate.com) has 422 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
422 approved reviews, newest moderated first
Customer service is great!
By Lura J.
Response from Metalcraft, Inc.· Sep 4, 2026
Thank you, Lura! We appreciate your business!
Great Communication orders always on time.
By Kari J.
Response from Metalcraft, Inc.· Sep 3, 2026
Thank you for the kind words, Kari!
The team was quick with designing and getting my order to me.
By Ty E.
Response from Metalcraft, Inc.· Sep 3, 2026
Excellent to hear - thanks!
Awesome, thanks so much.
By Michael B.
Response from Metalcraft, Inc.· Sep 3, 2026
It was our pleasure - thank you!
They were fast & very professional. Got order quickly which helped immensely.
By Beth M.
Response from Metalcraft, Inc.· Sep 2, 2026
Thank you, Beth! Glad we were able to help.
We received prompt service and patience when we had to pause to complete our internal processes. Product was received on schedule and exactly what we expected.
By Edward R.
Response from Metalcraft, Inc.· Sep 2, 2026
Thank you very much, Edward, for the great review!
Customer service reps changed, causing confusions. Had to confirm questions more than once. 1 order was wrong, but was replaced and another took more than double the expected ship time. Everyone was very friendly and did their best but the whole experience was a bit chaotic.
By JB
Response from Metalcraft, Inc.· Aug 28, 2026
Jill, I completely understand your frustration, and we apologize for the inconvenience. Regardless of the rep changes this should not happen and we will make sure it does not happen again.
Great customer service at a decent price and the labels meets the current requirement.
By Marlies M.
Response from Metalcraft, Inc.· Aug 26, 2026
Thank you very much, Marlies!