IdmeReviews of idme.com

I encountered about every problem others have encountered. Loooooooooooong wait times, resending documents several times, no way to reach an actual agent, their system to send a document via computer accessed my entire document file and disrupted my file organization system that I had to redo, and just gave me a new/additional and complicated log-in process. I had two factor authorization before, and now a THIRD PARTY has all my information. Considering how poor/bad their initial set-up procedure is, yes I worry about how well they will secure and protect my data. The whole supposedly 5-10 minute set-up procedure involved probably 5-6 hours over two days. Then get this, they asked for my experience, and I told them the truth and got to the end of the review process and it asked me if i wanted to post a trust pilot review, I hit yes, and it reported not available. I would not voluntarily ever use their system, but I had to use it as Treasury Direct now requires it to access my TD account.

Hideous website. Very poor instructions. After instructions indicated needing to use my cellphone camera it wouldn't work until I configured chrome to permit access to the microphone. That was not stipulated until the website couldn't access the microphone. Also it forced me to use my cellphone and not my computer. It was a horrible experience.

ID.ME suspended my account a couple of weeks ago. I went through the process of getting it reinstated. It was a hassle and very difficult. Today I went online to pay my IRS tax bill and ID.ME has suspended me again. This is ridiculous and complete bullshit. If this system can't work reliably it needs to be replaced. I preferred the old IRS login with a password and MFA. That worked. This bullshit doesn't work.

ID.me is extremely unreliable. The service never engages even when you schedule an appointment. They are always making excuses that they are too busy and cannot get to you for a couple of days. This is for access to something as important as the IRS and tax-related issues. It is unacceptable to have such poor service for a critical government function. Why does the government continue to use them when they cannot provide timely, dependable support? The verification process is frustrating, the wait times are unreasonable, and the scheduled video calls do not happen as promised. This system needs serious improvement or should be replaced with a service that can actually handle the volume and importance of what it is responsible for. 1 star - Would not recommend if there was an alternative.

This company has hindered me from receiving my Federal Tax Refund due identity verification issues that seems not be resolved even after I’ve previously verified and recently. after the sent a letter just stating something that could’ve been sent email back last month. I waited weeks because of an error that’s really is an identity verification issue. So now consumers are hindered from receiving their refunds within the 2 week promised by the AARP tax agent. I called to inform them I already verified before my claim stopped for the same reason. His department handling these should be investigated.

Worst thing I've seen ever I've verified my identity for the past 3 years then I get told I'm to late to file even though I filed February of 2023,2024,2025 and I didn't receive anything from the IRS until September about me being to late then charged me for taxes I've payed and now am in the process trying to get the money they stole f this site f paying taxes

Zero stars. Horrendous identity verification process. Doesn't even work. Got "memory errors" and a horrid smartphone interface that just hangs constantly. Do better. This is garbage.

Ski patrollers are first responders however, IDme doesn’t recognize them as first responders. They are trained to the same standards as an EMT basic and are on scene before anyone else. I understand not recognizing volunteer or part time patrol but a professional ski patroller who doesn’t even make much money saving people should receive the same benefits as an EMT basic.