IdentogoReviews of identogo.com

The Identigo facility processed the fingerprints I submitted improperly. After a month of repeated phone calls and rude customer service responses that were different every time I followed up I had to start the process from scratch and pay the fees again. I even had a supervisor hang up on me mid call without provocation. The worst experience I have ever had with a call center.

No personal on site to complete my appointment and no way to contact company

Never any appointments and they must be made on their Website, Half the time the offices close early and you go and waste your time. They only offer a look at appointments up to 7 days, No walk ins for for finger Prints even if you have an ID number. Called the one in EngleWood NJ and they said it was my issue I was never seeing an appointment, Walked in and was turnt away rudely.

This company is gathering sensitive biological data and operates like some shady back alley operation. The physical location and address for Identogo for my zip code is not listed on Google search or on maps. It was given to me by Identogo as one address in a giant plaza that has no addresses on the doors and was inside *another* business and had what amounts to a hand painted sign in the basement of a plaza. This fact is not indicated anywhere on Google or through the robot-only"customer service" number. The dial options for Identogo's phone number also didn't work for my state. Corey was the name of my helper in Massachusetts (not actually employed by Identogo) and she was *excellent,* Identogo is lucky to have her to explain everything they don't. Believe me, you are being inconvenienced so some slob at the top can make more money on your wasted time and -again- **biological data**

I had use identogo service in 2020 and it was GREAT until present day of 11/17/2025 and i have went on idenToGo.com to schedule a form FD-258 (finger print card) and the online is NOT user friendly and did not confirm of my filled out. After several submit schedule online in the course of 4-days. i then decided to call idenToGo customer service. There was a young lady named "Kaitlyn" from the area of Pensacola, FL was very helpful and professional to troubleshooting and learned that the idenToGo system somehow block my from schedule due to my last print in 2020. Ms. Kaitlyn was overwrite from her end and schedule me to appt at later same day. I was thrilled and want to get it done. but then then worst nightmare from a older gentlemen work at my local idenToGo finger print office and i showed him my appt UE-id and he said was invalid appt and can not help me. But i was determined that i am RiGHT about my info. I called the idenToGo.com Customer Service and she confirmed with that UE-iD will get me to my appt. I then told the guy doing finger print and learned that he did not even do a drop down menu and switch to the option UE-id. He was NOT friendly or smart. there were 2 -pissed off customers after me and left. the address location is.. 13376 N Highway 183 Ste-108. Austin TX 78750-3235 This office MUST be re-train their staff.

I was in and out in less than 10 min. The young lady that helped me was very friendly and knowledgable and was working very effiently.

I hate being the guy posting only negative reviews, but if I don't, who will? I am trying to renew credentials in Oklahoma, while living in another state. I was told by the licensing agency they now use digital finger printing through Identigo, and it is available in all 50 states. This is true "on paper" but far from reality. I have a service code (required) and want to schedule a fingerprint appointment. This is about 10 minutes in most cases. Where I live there are 5 identigo locations. None of these are available to me for booking an appointment. The closest is 300 miles away, or I can drive from the East Coast all the way back to OK to get a fingerprint. But that is not all. I attempted calling them, and was put on death hold 3 times. I've spent an hour this morning trying to get somewhere after exhausting all the avenues on the website. I simply cannot get in. Once I got someone, I had to repeat all of my information, and they did a web appointment the same way I did and came up with an office in Tenessee somewhere, 350 miles away. There is an identigo office 15 minutes down the road, my wife has an appointment there this week. This is absolutely horrid to force businesses and governement into a single pay system like this and then have it not work. Microsoft has done this, google has done this, it seems to be the American way to monopolize a market then have it become fully dysfunctional. They ultimately told me I can just show up and do a fingerprint card. I can do this at any police station probably and it will cost much less, but thats what we get for going full digital, more paper. Followup 14 October. I got my prints at the local PD, for free. No Identigo needed, no appointment.

Unable to use, unable to reach anyone, and unable to get a refund. I live in GA and was asked by SC to be fingerprinted for an online teaching job. I paid online with this company only to find they don't do the fingerprint cards in GA and the closest Indentgo in SC is 4 hours away. I tried to call, email, and use the chat to get a refund but no one responds.