IdentogoReviews of identogo.com

I would give a zero if I could. I scheduled an appointment to get fingerprinted for an education job, showed up, and the place has been abandoned for at least several weeks. It was the 27733 John R Rd, Madison Heights, MI location and multiple other people experienced the same with no phone number to call or way to alert them. Purposeful negligence.

Went to scheduled appt for prints in Dunmore, elderly gentlemen working, had to do my prints twice, kept saying my fingers were to tense, no the machine kept saying incorrect as you were rolling my fingers. I get home got email, i need to reschedule, prints didnt go through.. Do not recommend Dunmore location for IdentoGo. No i have to wait one more week to get them done at another location.......

I am writing to formally report a highly concerning and unprofessional incident that occurred during my scheduled appointment today. During my interaction with a staff member, whom I had informed about my Autism to ensure clarity in communication, the encounter became unexpectedly adversarial. The employee made several inappropriate and unfounded statements, including an assertion that I had failed previous fingerprinting tests years ago. I must clarify that this claim is factually incorrect; my past employment with the Department of Defense required successful completion of such screenings, which I passed without issue. Additionally, I brought to the employee's attention a medical condition involving a broken finger, explaining the need for a gentle and adjusted approach during the fingerprinting process as I cannot bend my fingers significantly. Despite this request for a reasonable accommodation, the staff member refused to proceed as requested. I was then directed to another colleague who, I am pleased to report, was able to complete the fingerprinting flawlessly and with the necessary care and consideration. Adding to the distress of the situation, the initial employee made an entirely unprofessional and unsubstantiated remark, stating that my employer would not hire me as a consequence of our interaction. Her demeanor throughout the appointment was consistently rude and hostile. She also made an inaccurate accusation, claiming I had "snatched" my identification from her, when I merely retrieved it. This experience was deeply unsettling and I believe the staff member's conduct demonstrated a lack of professionalism, empathy, and included inappropriate remarks concerning my disability and employment history. I respectfully request a thorough review of this matter. And this was at the Cherry Hill, New Jersey location .

Drove 40 min to my appointment for it to be closed. No sign. No phone call or email canceling. Apparently the systems were down. So I reschedule, Just showed up to my appointment again. Systems down! People take off work and have responsibilities. Stop wasting people's time!

Had an appointment and arrived 10 minutes early. Sat and waited them they took someone who was late for their appointment before me. I had to leave. Made another appointment and arrived 10 minutes early to be told their system is down and there are 4 people ahead of me. I wasted PTO time and gas twice now. It's also holding up a new job position.

Website has very little if any information. Bottle neck system with poor employment and clearly no accountability. Zero staff, zero functioning open appointment slots. No information on scheduling.

This experience has literally been like what i imagined hell to be like. I simply went to exchange my license from an out of state to a nj license. The experience at this site was subpar, anytime I didn't understand a new process being from out of state I was given major attitude for not knowing. Then im told I have to verify info with a third party company who's price has changed numerous times during this process from 39 to 59 to 94 & back to 39. The phone called questioning this to Indetogo resulted in being hung up on & receptionist not being able to answer this call. Mind you the call quality on my end resulted in myself hearing each word I said echoed 3 times before I could speak the next & the representative telling me she been answering calls all day. This is truly Hell.

The majority of time when I called the customer service number to check on my twit card the people are very rude and nonchalant and don’t wanna be bothered with you. They could care less you called for information about your twit card. They don’t know much.