Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
463 reviews
IdentityIQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
463 approved reviews, newest moderated first
Well been speaking with Jah excellent customer service skills. Very knowledgeable about his job well spoken a breath of fresh air plus goes above and beyond for the client's he definitely needs a award for the service he provides
By Lisa F.
Response from IdentityIQ· Nov 11, 2024
Thank you for sharing your experience with our Customer Care Center, Lisa! We're always happy to assist.
Initially, I called to cancel my membership because the app made absolutely no sense to me. I would get alerts and never knew what they meant and it just wasn’t worth keeping. After talking with the representative I had changed my mind and decided to keep it. She explained everything in depth and made me feel 100% better about it. She also went over a lot of key features about my package. I could not thank her enough!
By Shameitra V.
Response from IdentityIQ· Nov 11, 2024
Thank you for sharing your experience with our Customer Care Center, Shameitra! We're always happy to hear how amazing our team is!
Was very helpful and very knowledgeable took the time too explain and made me understand so much better thank you so much
By SANABRIA, LAURA R.
Response from IdentityIQ· Nov 11, 2024
Thank you for sharing your experience with our Customer Care Center, Sanabria! We're always happy to assist.
Jacinta was very patient with me. I signed up with Identity IQ because a job application asked me to have a copy of my credit report printed out for the interview. Which I thought was suspicious, but I need work. After I told the story to Jacinta, we talked about job scams and she noted my story, as the potential job had a link to IdentityIQ to order the credit report. So I was calling IdIQ to cancel the account before the 7 day trial expired. Jacinta listened actively and explained some of the benefits of having IdIQ coverage and I signed up for a 9.99/ mo baseline service. I really appreciate it and will return to IdIQ when it's time for a VPN and more coverage. Well done, Jacinta!!
By Kristine R.
Response from IdentityIQ· Nov 11, 2024
Thank you for sharing your experience with our Customer Care Center, Kristine! We're always happy to assist.
Omg IdentityIQ is amazing I've been with them for years to the point I am grandfathered into their system in addition, while working on my credit the rep who worked with me was John He was super amazing in helping me dispute idems off my credit and help my husband become a member with you as well and we also ended up added extra protection onto accounts with IdentityIQ 24-hour automated identity monitoring service and his customer service skills and how me handled the call was top notch thank you again for the Gems you gave me on credit and becoming a first time home buyer xoxo
By Chef P.
Response from IdentityIQ· Oct 28, 2024
Thank you for sharing your experience with our services! We're always happy to hear how amazing our team is!
Jacqueline, She was very patient and welcoming. She is exceptionally knowledgeable about the product and explained the services included in my plan. If it weren't for her experience and knowledge I'm continuing my service and have canceled my service with Norton!
By Stephen C.
Response from IdentityIQ· Oct 28, 2024
Thank you for sharing your experience with our Customer Care Center, Stephen! We're always happy to hear how amazing our team is!
i was going to cancel the service but since chris s was so helpful and knowledgeable I kept the sevice
By James M.
Response from IdentityIQ· Oct 28, 2024
Thank you for sharing your experience with our Customer Care Center, James! We're always happy to assist.
Kanya did an amazing job. She kept me on the 29.00 plan too.
By K. S.
Response from IdentityIQ· Oct 23, 2024
Thank you for sharing your experience with our Customer Care Center! We're always happy to hear how amazing our team is!
