The ordering process was not bad but it…
The ordering process was not bad but it didn’t say how long it would take to receive the order
By Denise L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are IDefinewig, a customer-focused brand dedicated to delivering high-quality, affordable human hair wigs worldwide. We specialize in 100% unprocessed virgin human hair products designed to provide a natural look, realistic hairline, and long-lasting durability.As a direct-to-consumer company, we operate our own factories and supply chain, allowing us to offer premium wigs at competitive prices without compromising quality. Our products are versatile—customers can style, dye, or customize them freely to match their personal preferences and occasions.We are committed to authenticity and transparency: all product images and reviews reflect real customer experiences. With a strong focus on service, we provide hassle-free returns, responsive support, and reliable global shipping.At IDefinewig, our mission is simple: to empower every customer with beautiful, natural-looking wigs that enhance confidence while delivering exceptional value and a seamless shopping experience.
Idefinewig (idefinewig.com) has 626 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
626 approved reviews, newest moderated first
The ordering process was not bad but it didn’t say how long it would take to receive the order
By Denise L.
The wig arrived completely different than what the photo showed online. The straps to tighten in the back, the holes to hook the strap to, were seen shut from the top so you have to twist the strap to get it in the bottom if the hole and then it slides out. The hair is severely damaged on the ends. Advertised as 100% virgin hair but it's not virgin hair if you dye it. I sent photos along with my order number to have it returned. They replied but now says they need verification i haven't cut the lace. I've already sent them photos. I can't reply with the same photos because they blocked photos from being sent.
By Rachel F.
Product quality
By Ruki
Very easy to purchase! I am excited and looking for to my new hairstyle!
By Prevella C.
Everything was great. The work is perfect. It looks just like you did on the photo very pleased. I’m actually wearing two more wigs.
By MyMy J.
I have received this email for feedback and still haven’t received a confirmation email for my order. So I don’t know if my order is confirmed, cancelled or money taken
By Janice Thomas C/O Cottage H.
The website was easy to manage. I love the wig. Can’t wait to wear it.
By Joyce L.
I’ve purchased maybe 4-5 wigs from them and I truly believe they are making some of the wigs based off a picture b/c items come looking completely off. Order a brown lace front with waves you get a brown lace front all the correct selections but with curls. They will offer a discount but for unique looks you will get something different and have to get a stylist. From that perspective more money needs to be spent making it frustrating.
By Reese