Fast courteous and extremely effective!
Fast courteous and extremely effective!
By Carl
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
335 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Modern & Mid-Century Design Furniture
Icons Of Manhattan (iconsofmanhattan.com) has 335 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
335 approved reviews, newest moderated first
Fast courteous and extremely effective!
By Carl
Ignored phone calls and emails for exchange request over the span of 7+ days. Still have not received response, and will be filing a fraud claim tomorrow morning if issue not resolved.
By Adam C.
Response from Icons Of Manhattan· Oct 19, 2026
Dear Adam, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the lack of communication regarding your exchange request. We understand how disappointing it must be to reach out multiple times without receiving a response, especially when you are trying to resolve an issue with your order. Providing timely and reliable customer support is important to us, and we regret that your experience has fallen short of these expectations. Unfortunately, we have been unable to identify your order based on the information provided in your review. We kindly encourage you to contact our customer support team with your order details so we can investigate the situation and assist you with your exchange request as quickly as possible. We appreciate you bringing this to our attention and would welcome the opportunity to make things right.
Amelia was very quick and responsive with shipping and delivery coordination! This was greatly appreciated with the timing of our new store opening!!
By Ed S.
Nobody answers their phone. Minimal response on email. Pay for your own return?
By Cindy Rappaport B.
I ordered a chair off of the website. My credit card was charged, but I did not receive a confirmation of the prefer. When I tried to check online by entering my email and last four numbers of my phone number in the designated space, nothing happened. When I tried to call several times, all I ever got was message saying I was number one the queue. I have yet to have anyone answer my call.
By James H.
We are getting 12 office chairs delivered and unfortunately the chairs were out for delivery on the Friday after Thanksgiving. I received a bunch of email notices warning that the chairs may be returned. I emailed the customer service email and received a very prompt and courteous reply from Amelia, from customer service. The email answered my concerns and let me know the delivery was rescheduled for Monday. Thank you!
By Michael S.
Aleks' response was quick, and the issue was promptly resolved. Great customer service!
By David G.
Simon was awesome telling me how to change the ship date to later
By Renee