Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
415 reviews
iconhookah.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
iconhookah.com (iconhookah.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
415 approved reviews, newest moderated first
Great packaging, fast delivery, and friendly support - all great service
By Kei F.
Response from iconhookah.com· Feb 13, 2026
Thank you so much! We’re glad you’re happy with the packaging, fast delivery, and friendly support. We truly appreciate your kind words and support!
Fast service
By Cleo M.
Response from iconhookah.com· Jan 13, 2026
Thank you for the kind words! It's our pleasure to assist fast and accurately!
With limited hookah options where I live, Icon has a great selection. My favorites are always in stock, and it doesn’t take long for shipment. What more can you ask for?
By Austin D.
Response from iconhookah.com· Jan 16, 2026
Thank you so much for the great feedback! We’re happy to hear you enjoy our selection, consistent stock, and fast shipping. We truly appreciate your support!
my order still in the US since 18 DEC
By Nazih H.
Response from iconhookah.com· Jan 9, 2026
We’re very sorry for the delay and the inconvenience this has caused. If you haven’t already, please contact us directly with your order number so we can look into this for you and assist further.
Tal como se describe, buen producto y envío rápido.
By Fernando Castro M.
Response from iconhookah.com· Jan 8, 2026
Thank you for your kind words!
Strong Warning Do NOT trust this store. Icon Hookah sent me a product that is NOT the same as advertised. I confirmed in writing before purchase that the Al Nakhla Two Apples was original and identical to the website image. That was not true. What I received: Completely different packaging Does not look original Not what was promised This is misleading and dishonest. Buy at your own risk. I do not recommend this store.
By Walid T.
Response from iconhookah.com· Dec 23, 2025
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Al Nakhla does update its packaging from time to time, and while the packaging may differ from the website image, the product itself is authentic and sourced from authorized distributors. If you still have concerns, please reach out to us directly so we can review this and assist you further.
Super fast delivery. Product csne in good condition!
By Sonia G.
Response from iconhookah.com· Dec 23, 2025
Thank you so much for the great feedback! We’re happy to hear your order arrived quickly and in perfect condition. We truly appreciate your support!
Items were missing from my order. Major turn off. I love my godzilla hookah bowl but the size is accurately recorded in the description. It does not fit all or most hookah devices. The size and specific hookah should be innthe description so people will know if the bowls will fit their device. Im afraid I won't be able to use it often but it looks amazing.
By Chloe F.
Response from iconhookah.com· Dec 23, 2025
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We sincerely apologize for the missing items in your order — that’s absolutely not the experience we want for our customers, and we understand how frustrating that can be. Please feel free to reach out to our support team so we can review this and make it right. We also really appreciate your honest feedback regarding the Godzilla hookah bowl. We’re glad to hear you love the design, but we completely understand your concern about fitment. Your suggestion to clearly list specific size details and compatible hookah devices is valid and helpful, and we’ll be sharing this with our product team so we can improve the description and set clearer expectations for future customers. Thank you again for taking the time to let us know — your feedback helps us improve.
