Excellent price and service
Excellent price and service. Icon Hookah is my new place to buy.
By Bill S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
415 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
iconhookah.com (iconhookah.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
415 approved reviews, newest moderated first
Excellent price and service. Icon Hookah is my new place to buy.
By Bill S.
My order is never updated and its very late plus the chat in ur website nobody is replying back !!
By ahmed Y.
Response from iconhookah.com· Jan 4, 2021
Hello Ahmed, I apologize for the inconvenience. We did reply back to you, saying that we have submitted an international inquiry to the USPS regarding your order, and are waiting on the reply from them. The package got delayed due to both, pandemic limitations, and Holiday season. We just wanted to let you know that we are workin on locating your order. Best wishes, Anthony.
I placed an order for delivery in the UK, but due to not filling out the form, my product was blocked and lost. I paid a high price for delivery, and I was unable to remove the product due to the lack of this form. So if you live in the UK don't buy it because you will lose.
By Kassia M.
Response from iconhookah.com· Jan 4, 2021
Dear Kassia, I apologize for inconvenience. We wanted to let you know that we've filled and attached all the necessary customs forms to your package. Please email us to [email protected] so we provide you with the proof, as you haven't reached out to us yet. Warm wishes, Anthony
Very fast shipping
By Aviram A.
I never received my order
By Phylicia W.
Response from iconhookah.com· Dec 9, 2020
Hello Phylicia. The tracking page for you order says the order was delivered to the address you provided. If for some reason you did not receive your order please email us to [email protected] and we'll help you to locate your package.
Shipping could be faster
By Stanly Santos F.
I order frequently and I have never experienced any problems.
By Jason H.
Fast shipping, quality products and variety. Not to mention reasonable prices.
By Muhammed O.