Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
415 reviews
iconhookah.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
iconhookah.com (iconhookah.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
415 approved reviews, newest moderated first
Still never received the items I purchased
By Michael V.
Response from iconhookah.com· Oct 21, 2026
We're sorry to hear that you haven't received your items. According to the tracking information, your package was marked as delivered on August 26. If you haven't received it, please contact us at [email protected] with your order details so we can review the situation and assist you further. Thank you!
Great quality product & great price as well as shipping. My order came a day early!!
By Me
Response from iconhookah.com· Oct 21, 2026
Thank you for your wonderful feedback! 😊 We're happy to hear you loved the product quality, pricing, and shipping, and that your order arrived a day early! We truly appreciate your support and look forward to serving you again!
Could not have asked for better service everything was as I was expecting and more.
By R N.
Response from iconhookah.com· Oct 21, 2026
Thank you so much for your wonderful feedback! We're thrilled to hear that everything met and exceeded your expectations. We truly appreciate your support and look forward to providing you with another great experience!
Great variety, fresh shisha, and super fast shipping. All in all a great experience! Would buy from Icon again and would definitely recommend.
By Saidell J.
Response from iconhookah.com· Oct 21, 2026
Thank you so much for your fantastic review! 😊 We're glad you enjoyed our wide selection, fresh shisha, and fast shipping. We truly appreciate your recommendation and look forward to serving you again at Icon Hookah!
Je trouve ça stupide de leur part de vendre en France si les colis sont systématiquement bloqué par la douane. Ne commandait pas sur ce site, si vous êtes français, vous allez perdre de l’argent car ils ne veulent pas vous rembourser même partiellement.
By Joris B.
Response from iconhookah.com· Oct 21, 2026
We’re sorry to hear about your experience and understand your frustration with customs delays. International shipments may be subject to inspections, restrictions, and clearance procedures imposed by the destination country, which are outside our direct control. Our shipping and customs policies are available to customers at checkout. We understand your concerns regarding refunds and encourage you to contact us at [email protected] with your order details so our team can review your case and clarify the available options.
Everything was great, product came in packaged carefully and properly Only thing I’ll say is I paid for a faster delivery and ended up being later than the cheaper option. Asides from that everything was good Recommend for the price
By Sub S.
Response from iconhookah.com· Oct 21, 2026
Thank you for your feedback! We're glad everything arrived safely and was packaged carefully. We're sorry the faster shipping option took longer than expected. Delivery times can sometimes vary due to carrier delays, but we appreciate you bringing this to our attention. Thank you for your recommendation and support!
Top quality products and very fast delivery. Thanks a lot for the staff
By Sergiu
Response from iconhookah.com· Oct 21, 2026
Thank you so much for your kind words! We're happy to hear you're satisfied with our product quality and fast delivery. We'll be sure to share your appreciation with our team. Thank you for choosing Hookah Lab!
Nice flavor, but it burnt fast.
By محمد سالم ا.
Response from iconhookah.com· Oct 21, 2026
Thank you for your feedback! We're glad you enjoyed the flavor, and we appreciate you sharing your experience. Shisha can burn faster depending on heat management and packing technique, but we value your feedback and hope your next session is even better!
