Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
415 reviews
iconhookah.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
iconhookah.com (iconhookah.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
415 approved reviews, newest moderated first
Amazing packaging and no defects bowls or items
By ZK
Response from iconhookah.com· Nov 22, 2024
Thank you! We’re so glad to hear the packaging and items met your expectations. If you need anything else, feel free to reach out!
response time could be alil better
By Jose C.
Response from iconhookah.com· Nov 22, 2024
Thank you for your feedback! We’re always looking for ways to improve and will work on responding more quickly in the future. If there’s anything else we can assist you with, don’t hesitate to reach out!
Have always had a great experience with this company. Delivery times are quick, prices are fair, no extra tax or fees than others I have seen.
By Brandon R.
Response from iconhookah.com· Nov 22, 2024
Thank you for your loyalty and kind words! We're so glad to hear you’ve consistently had great experiences with us. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Good service
By Sumeiah S.
Response from iconhookah.com· Nov 22, 2024
Thank you! We’re glad you’re happy with our service. Let us know if you need any assistance!
I had reservations 5 monthes ago and i didnt get it until now
By david N.
Response from iconhookah.com· Apr 11, 2024
I'm sorry to hear about the trouble with your order. Our records indicate that your order was indeed delivered (https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420913569334610570803031792997), but it seems there might have been a miscommunication or issue on our end. We apologize for any inconvenience this may have caused. Could you please provide more details about the situation so we can address it promptly and ensure a better experience for you in the future? Your satisfaction is our top priority, and we're here to make things right.
My package was stolen after my community mailbox was vandalized. I reached out to Icon Hookah customer service via chat/toll-free number/email trying to gather information on how to go about claiming with USPS and needing some information. No response from chat or toll-free number and the response via email was without answering or providing information needed. Terrible experience.
By Jeff
Response from iconhookah.com· Apr 5, 2024
Dear Jeff, Unfortunately, we do not have information on how to file a USPS claim, please work directly with the USPS shipping service on this matter. Best regards, Icon Hookah Team.
Great prices and nice selection of items for hookah enthusiasts!
By Azzam M.
Response from iconhookah.com· Nov 22, 2024
Thank you! We're so glad you like our prices and selection. If you ever need anything else, feel free to reach out—we’re here to help!
I got all items on time thank you
By Sayed Ahmad A.
Response from iconhookah.com· Nov 22, 2024
Thank you for your feedback! We're so glad to hear everything arrived on time. Let us know if you need anything else!
