Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
55 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Iceriver is listed under Banking & Money.
Iceriver (iceriver.io) has 55 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
55 approved reviews, newest moderated first
3 out of 4 deliveries late. Last one for few weeks. Customer service kept asking for order number (included in the email), than their excuse was testing- pity that they said they are testing different model. No apology, no compensation. Looks like they're keeping the best computers and use them for few weeks before they ship them.
By WK
I'm very frustrated. They've repeatedly delayed the delivery of the miner, providing flimsy excuses. Their latest responses have been strange and evasive. It's starting to smell really fishy.
By Sergio
Customer support never contacted me back. Bought several machines and one wouldn’t work. They never even responded. Don’t buy their products wait for the bitmain kaspa machine. The wait will be worth it. My machine only lasted 30 days!!
By Patrick M.
Ordered a miner on 10 July, paid 13 July for the 15/30 July batch and of course now it's 12 august (neither 5/10 august batch) and nothing has come at today....I will rate up when I will got updates here #082023071040042836
By A. Sebastiano C.
Consistent issues with delivery. They cannot keep their own delivery schedule and instead providing some pointless explanations. I suspect that they are keeping servers and use them for weeks at least and then maybe they will be delivered. Either way I got scammed of few thousand dollars in lost revenue.
By customer
I paid with bitcoin , got my miner about month later! I think why people have problems with wire is because they dont do what the website says tells you to COPY your wire and mail it to them so they know its your order.
By B D.
They charge a premium to have units shipped by a certain date and then don’t ship by promised date… once they’ve missed the ship date the next batch is heavily discounted but they don’t issue price concessions to match The current discounted price of the next batch … it’s a total scam! I also revived a brand new unit with a broken fan right out of the box. Their customer service and communication is definitely lacking! Customers in the USA need to start reporting iceriver.io to the FTC…
By J M.
Paid in EUR to their bank account (converted to USD). They say they don't have it. They send email with 2 different bank accounts and then a new one appears under my account after I've paid. Telegram no replies. Discord doesn't exist. Email support is terrible just saying "no have the money".
By David M.
