Iceclique Reviews | Read Customer Reviews of iceclique.com

Monday, November 9, 2026 · Customer reviews of US businesses

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Iceclique Reviews | Read Customer Reviews of iceclique.com

Iceclique reviews

36 approved reviews, newest moderated first

Oct 24, 2026
Amazing Big deals
Amazing Big deals
By Fabrice T.
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Oct 8, 2026
Buying was easy
Buying was easy! I even made a mistake with the color and sent a message to support and they got me taken care of right away! The person the gift was for really likes the quality and appearance. Would definitely buy again from here!
By Chelsi S.
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Jan 11, 2026
Beware Moissanite return policy
Beware the return policy on Moissanite! The front page of their web site says free and easy returns but when I tried to return two items, I was curtly notified that "in accordance with our refund policy, moissanite products are non-refundable and non-returnable." Now I'm stuck with $700 of china made glass that I have no use for. Intentionally misleading, just like advertising a 5.0 Trustpilot score when it's less than 4.3.
By Mark L.
Response from Iceclique· Oct 5, 2026
Our moissanite is not “China made glass.” We sell genuine moissanite jewelry set in S925 silver. Our return policy also clearly states that moissanite pieces are non-refundable and non-returnable. We do not advertise otherwise on our moissanite product pages. Calling the product glass and suggesting that we intentionally mislead customers is simply not an accurate representation of what we sell or what our policy states. We stand behind the authenticity of our jewelry and the terms displayed on our website.
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Dec 24, 2025
Poor Customer service
Extremely disappointing experience and very poor customer service. My order was marked as delivered by Evri, but the proof of delivery photo clearly shows the parcel left on the floor in an incorrect and unsecured location not at the designated delivery area (main door or the delivery window access). I never received or even saw the item. Despite this clear evidence of incorrect delivery, I was repeatedly asked to provide CCTV footage to prove that the parcel was stolen. This is completely unreasonable. There is no CCTV covering that area, and building management confirmed that footage is only retained for one month. The delivery took place on 18 November, so no footage exists. This is standard knowledge and was explained multiple times. I have been going back and forth with customer support for over two months for an issue that should have been resolved weeks ago. Instead of taking responsibility for a clearly mishandled delivery, the burden was continuously shifted onto me to prove a loss that occurred due to their courier leaving an expensive item unsecured. I would strongly advise others to think twice before ordering, especially if the item is of high value.
By David
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Sep 30, 2025
THIEVES!!
THIEVES!!! PAID for a chain and never delivered . Even after providing a screenshot of the paypal payment still got a bot reply saying we can't deal with your requirement. Typical Chinese scammers
By Mr Hatim K.
Response from Iceclique· Oct 5, 2026
This review does not reflect the full order history. The customer placed an order with us in 2024 and then returned to place two additional orders in 2025. We were only later told that the 2024 order had allegedly never arrived. If an order genuinely does not arrive, we expect customers to contact us within a reasonable timeframe so that we can investigate with the carrier. Raising a delivery claim roughly a year later significantly limits what can be verified or investigated. We also find it difficult to reconcile the claim that we are “thieves” or “scammers” with the fact that the customer chose to place two further orders with us after the order they now say was never delivered. We reject those accusations and stand by our order records.
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Jul 24, 2025
Pissed off and wasted my money and time!!!
Took a month just for diamonds to be missing and have more than 1 imperfections and crooked lettering. NEVER BUYING FROM THEM AGAIN! Even Helloice was better quality!
By Michael G.
Response from Iceclique· Oct 5, 2026
This was a custom pendant, and our stated production time for custom pieces is 2–3 weeks, so the overall delivery timeframe was within the expected range. Quality issues with our custom pieces are uncommon, but when something does happen, we work to resolve it. In this case, when the customer reported missing stones, we sent replacement stones free of charge, which the customer acknowledged and thanked us for. Our custom pendants use prong settings, so individual stones can be replaced if necessary. We stand behind the quality of our custom jewelry and believe this review leaves out the fact that the issue was addressed at no additional cost.
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Jan 30, 2025
This piece right here
This piece right here? Hard. The quality is A+, it's heavy and the stones pop in the light.
By Edmund R.
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Dec 12, 2024
first and foremost this company falsely…
first and foremost this company falsely claims it' located in the US when actually this company is located overseas. I ordered a necklace and bracelet, The size of the bracelet was too small. i contacted the company via email and i asked to exchange for a bigger size. the seller said okay no problem the return address was different then the origin. I paid $75 to ship the item to united kingdom. in addition the money i already spent to purchase the item and shipping this company has scam me out of pocket close to $300 and when i ask for a status update no one responds this company is a rip off. buyer be ware
By rae G.
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