Empava Appliances Inc.Reviews of ibathtub.com

DO NOT BUY FROM THIS COMPANY. While the tub is nice, very attractive, within 3 months, the jets stopped working. I have been trying to work with the company to resolve this issue. They have responded by email but have yet to address getting the tub fixed. I only hear from them when I send my monthly email asking why this hasn’t been resolved. They are presuming it’s the switch to turn on the jets. I have no idea whether that is the issue or something with the motor. In any case, the jets don’t work. Customer support (which you can only reach by email) claims the part is on ‘back order’. I’m tired of having spent a lot of money for this tub and its main purpose does not work. I see no easy resolution to this. I have asked to either refund my money or replace this tub. Crickets.

Spent $2100 for a 67” freestanding spa tub. Received it on 1/6/26, and installed it on 1/20/26. Only used it a couple times before the jets stopped working. The button you push for the jets stopped working. I have called and emailed the company as directed on their site but have not received a response to resolve this problem.

Delivered the wrong tub

My tub spout is putting out rust water. What is wrong with fixtures in spout causing water to rust?

The motor fell off of the tub and I was only given $250 to repair it but cost was $500.

I ordered it a month ago. It shows still not shipped

Absolutely horrible company. They have the worst customer service. I have been without a bathroom for a whole month now and it has been the worst experience ever!!!!

Tub broken and cracked and no response from customer service